Marqeta incident

Increase in Digital Wallet Tokens Not Found Errors

Minor Resolved View vendor source →

Marqeta experienced a minor incident on July 28, 2025 affecting Digital Wallets & Tokenization, lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 10:52 PM UTC
Resolved
Jul 30, 2025, 04:03 PM UTC
Duration
1d 17h
Detected by Pingoru
Jul 28, 2025, 10:52 PM UTC

Affected components

Digital Wallets & Tokenization

Update timeline

  1. investigating Jul 28, 2025, 10:52 PM UTC

    Some users on the Visa network may encounter a digital wallet tokens not found error. Some users may also see a different wallet token status when comparing Marqeta to Visa. Engineers have engaged Visa for more information, they expect a response within 48 hours.

  2. investigating Jul 29, 2025, 06:46 PM UTC

    As of 12:13 PM ET we observed a reduction in digital wallet tokens - not found errors. Visa is still actively investigating the root cause of the issue.

  3. resolved Jul 30, 2025, 04:03 PM UTC

    The occurrence of errors has returned to normal levels. Visa confirms this is due to an unreported issue with their network, they will continue to investigate.