Marqeta had 72 outages in the last 2 years totaling 257h 16m of downtime — averaging 3 incidents per month.
There were 72 Marqeta outages since October 15, 2025 totaling 257h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
On Sunday, October 11, 2026, at approximately 7:30 UTC, Marqeta engineers detected an issue affecting Mastercard card transaction processing. Mastercard processing was delayed between 2 - 4 hours. All processing has resumed.
On Friday, October 9, 2026, at approximately 15:22 PT (22:22 UTC), Marqeta engineers detected an issue causing some transactions approved or declined by network stand-in. Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.
On Friday, October 9, 2026, at approximately 15:22 PT (22:22 UTC), Marqeta engineers detected an issue causing some transactions approved or declined by network stand-in. We have also detected some impact to tokenization and digital wallet tokens. Our team is continuing to actively investigate the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.
On Friday, October 9, 2026, at approximately 15:22 PT (22:22 UTC), Marqeta engineers detected an issue causing some transactions approved or declined by network stand-in, and impact to tokenization and digital wallet tokens, in us-east-1. Our team is engaging an upstream networking vendor and continuing to actively investigate the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.
On Friday, October 9, 2026, at approximately 15:22 PT (22:22 UTC), Marqeta engineers detected an issue causing some transactions approved or declined by network stand-in, and impact to tokenization and digital wallet tokens. An upstream networking vendor has confirmed an outage in us-east-1, confirmed the root cause, and have taken mitigating actions. We are continuing to investigate and implement our own mitigating actions to minimize impact. A follow-up notification with more detail will be sent within 30 minutes.
On Friday, October 9, 2026, at approximately 15:22 PT (22:22 UTC), Marqeta engineers detected an issue causing some transactions approved or declined by network stand-in, and impact to tokenization and digital wallet tokens. An upstream networking vendor has confirmed an outage in us-east-1, confirmed the root cause, and have taken mitigating actions. We are no longer seeing impact. We are continuing to monitor to ensure services remain stable. We will update this space again upon any notable change in status.
The upstream cloud vendor has confirmed us-east-1 is restored, and Marqeta engineers have observed that services remain stable.
On Thursday, October 8, 2026, at approximately 06:11 PT (13:11 UTC), Marqeta was notified of a timeout issue affecting card issuance and spend control API requests. There is no longer any impact at this time. Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 60 minutes.
On Thursday, October 8, 2026, at approximately 06:11 PT (13:11 UTC), Marqeta detected a timeout issue affecting card issuance and spend control API requests. There is no longer any impact at this time. Engineers are engaging an upstream vendor to provide further analysis and identify the root cause. We will update this page again upon any change in status.
There has been no further impact observed.
On Wednesday, October 7, 2026, at approximately 06:56 PT (13:56 UTC), Marqeta was notified of an issue affecting transaction dispute management in the Marqeta Dashboard. Users may be unable to load the dispute detail page in MQD, the page gets stuck on 'Loading...' indefinitely when opening dispute links from the Transaction disputes or User disputes panels. Our team is actively investigating the root cause. A follow-up notification with more detail will be sent within 30 minutes.
On Wednesday, October 7, 2026, at approximately 06:56 PT (13:56 UTC), Marqeta was notified of an issue affecting transaction dispute management in the Marqeta Dashboard. Engineers have reported that functionality should be restored for all customers. We will continue to monitor to ensure there are no lingering effects.
Dashboard functionality is restored.
As of 17:31 PT, Marqeta engineers detected an issue causing STIPs and transaction declines. There is no longer any active impact. Marqeta engineers have engaged an upstream infrastructure vendor to investigate. We will update this page again upon any substantial change in status.
As of 17:31 PT, Marqeta engineers detected an issue causing STIPs and transaction declines. There is no longer any active impact. Marqeta engineers have engaged an upstream infrastructure vendor to investigate. We will continue to press the vendor for their investigation and will continue monitoring throughout the weekend.
On Saturday, September 26, 2026. Marqeta detected an issue affecting stand-in transaction processing (STIPs) and transaction declines with impact start time at approximately 5:31 PM PT. We immediately engaged our upstream infrastructure provider, who identified the root cause and applied a fix, restoring full connectivity by approximately 6:00 PM PT that same evening. Marqeta engineers continued monitoring systems closely throughout the weekend to confirm stability, and we observed normal transaction processing with no recurrence of the issue. This incident is now resolved. We appreciate your patience throughout this incident.
On Friday, September 25, 2026, at approximately 11:33 PT (18:33 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed via network Stand-In on Visa. Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.
On Friday, September 25, 2026, at approximately 11:33 PT (18:33 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed via network Stand-In on Visa and Pulse. There is no ongoing impact at this time, however our team is actively investigating the root cause and assessing the full scope of the impact. We will update this page again upon any substantial change in status.
On Friday, September 25, 2026, at approximately 11:33 PT (18:33 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed via network Stand-In on Visa and Pulse. There is no impact at this time. Engineers have put mitigations into place and will continue to monitor over the weekend.
On Wednesday, September 16, 2026, at approximately 08:55 PT (15:55 UTC), Marqeta engineers detected an issue affecting Google Pay token provisioning for Mastercard and Visa cards. Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification with more detail will be sent within 30 minutes.
On Wednesday, September 16, 2026, at approximately 08:55 PT (15:55 UTC), Marqeta engineers detected an issue affecting Google Pay token provisioning for Mastercard and Visa cards. Google has acknowledged an outage in their API and we are tracking its progress. We will update this page again upon any notable change.
Google has confirmed their outage is resolved, and Marqeta engineers have observed Google Pay token provisioning has returned to normal operation.
SalesForce is experiencing an outage that affects ability to raise ticket via our Support Portal and introduce delay in response from our Support Team. If you have any time sensitive request that require attention, please raise it to [email protected], or escalate via your Account Manager. For any incidents, please use [email protected].
We can use Salesforce properly now, though Salesforce themselves say their are still issues.
Support systems are restored.
We are currently investigating an Intermittent service disruption affecting the Visa "Click to Pay" service, which began at 10:07 AM PST. Our engineering team is actively collaborating with Visa to identify the root cause and restore full functionality as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available from Visa's side.
We are actively in engagement with Visa to resolve the intermittent service disruptions affecting Visa's "Click to Pay" API endpoints via high priority case . Visa confirmed that this is due to an ongoing issue on their side. We are monitoring the service closely and will provide further updates as more information becomes available from Visa's side.
We are continuing to monitor the intermittent service disruption affecting the Visa "Click to Pay" service, which began at approximately 10:07 AM PDT on September 15, 2026. Our engineering team has not observed any further disruption since 2:46 PM PT. We will continue to monitor for long-term stability and will follow up with our partner for a root cause on the underlying connectivity issue on their side.
Following an extended monitoring period, our engineering team has confirmed continued long-term stability of the Visa "Click to Pay" service with no further abnormalities detected since the last observed disruption at 2:46 PM PT on September 15, 2026. The investigation lead an issue on Visa's side in load-handling limitation causing overloading. We will continue to work with Visa on a full root cause analysis and will share further findings as they become available. We thank our customers for their patience throughout this incident.
On Saturday, September 12, 2026, at approximately 13:58 PT (20:58 UTC), Marqeta engineers detected an issue affecting Pulse network transactions processed by stand-in. Our team is actively investigating the root cause and assessing the full scope of impact. A follow-up notification will be sent once more detail becomes available. We appreciate your patience as we work to resolve this as quickly as possible.
On Saturday, September 12, 2026, at approximately 13:53 PT (20:53 UTC), Marqeta engineers detected an issue on Pulse's network causing transactions to be processed by stand-in in one region. The impact was about 10 minutes long and is no longer occurring. Our teams have reached out to Pulse to provide their analysis of the occurrence, we will provide an update if we detect any substantial changes.
There have been no new occurrences of STIPs on the Pulse network.
As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays or duplicates in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers are engaging Visa to resolve the clearing file processing issue. We apologize for any disruption this may cause and will provide further updates as more information becomes available.
As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers have rolled back the upgrade, and are engaging Visa to re-send the clearing file to resolve the processing issue. We apologize for any disruption this may cause and will provide further updates as more information becomes available.
As of 22:51 PT (05:51 UTC) Marqeta engineers detected an issue affecting Visa clearing file processing following a recent infrastructure upgrade. This may cause delays in clearing and settlement file processing, affecting posting and reconciliation. Currently Marqeta engineers have rolled back the upgrade, and are engaging Visa to re-send the clearing files to resolve the processing issue. We apologize for any disruption this may cause and will provide further updates in 60 minutes or upon any change in status.
As of 00:52 PT (07:52 UTC), Marqeta engineers have resolved the issue affecting Visa clearing file processing following a recent infrastructure upgrade. The impact is a 4-6h delay to clearing and settlement file processing and reconciliation for affected programs. We will continue to monitor the delivery of the delayed files. The incident is now stable. We appreciate your patience as we worked to resolve this incident.
On Wednesday, August 26, 2026, at approximately 10:41 PT (17:41 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in rather than Marqeta's real-time authorization, across all card networks. Our team is actively investigating the root cause and assessing the full scope of impact.
On Wednesday, August 26, 2026, at approximately 10:41 PT (17:41 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in across Visa. Our team is engaging our emergency contacts at Visa to actively investigate the root cause, and we are continuing to assess the full scope of impact.
On Wednesday, August 26, 2026, at approximately 10:41 PT (17:41 UTC), Marqeta engineers detected an issue affecting transaction authorizations processed by network stand-in across Visa. Marqeta raised a high priority incident with Visa to provide the root cause of the suspected external connectivity issue. We have conducted a monitoring period to confirm stability, and no further abnormality was observed.
On August 20, 2026, Marqeta engineers identified an issue affecting available credit balances on some of customer accounts. Our engineering team has successfully isolated the source of this discrepancy and is currently working to finalize a corrective fix. We apologize for any disruption this may cause and will provide further updates as more information becomes available
Our engineering team has successfully deployed an emergency fix to address the discrepancy affecting available credit balances on select customer accounts. We are now working on remediation plan to restore accurate balance reporting.
The remediation plan is currently in progress and will be followed by post-remediation data integrity verifications to ensure all account balances are accurate and fully restored. Thank you for your patience throughout this incident, and further updates will be provided as our remediation activities conclude.
On August 20, 2026, Marqeta identified an issue affecting available credit and account balance calculations on a subset of accounts. Our engineering team has since isolated the cause, validated a corrective fix, and completed a structured remediation to restore accurate balances across all impacted accounts On August 20, 2026 at approximately 23:45 PST. We have also completed a period of extended monitoring to confirm long-term stability and accurate balance reporting going forward.We appreciate your patience as we worked to resolve this incident.
On Tuesday, August 18, 2026, Marqeta engineers detected an intermittent issue affected Stand-In Processing (STIP) across card Master card network due to latency in receiving standing advices from our payment network partner. Our team is actively engaged with the partner to identify the root cause and restore normal processing times as quickly as possible. We apologize for any disruption this may cause and will provide further updates as more information becomes available.
Marqeta received a confirmation from our network partner that a networking issue in their data center that was causing delayed delivery of standing advice is resolved at 12:38 PST. We are continuing to monitor closely for any abnormality and will provide a resolving update once long term stability has been confirmed.
Marqeta and our network partner confirmed the underlying networking issue causing delayed delivery of standing advice was fixed as of 12:38 PST, and no further abnormalities have been observed during the monitoring period. All Mastercard transaction authorization processing has returned to normal operation. Thank you for your patience throughout this incident.
On Monday, August 17, 2026, Marqeta engineers detected a brief issue affected Stand-In Processing (STIP) across card networks, due to emergency maintenance on an AWS direct connect link started at 07:28 PST, Our engineering teams worked on rerouting traffic away from the affected data center to mitigate further impact while the AWS maintenance is underway. We will continue to provide updates as we confirm full resolution and restoration of the full service.
Marqeta engineers have received a confirmation that the AWS emergency maintenance has concluded t 08:32 PST. We are currently monitoring our systems to ensure stability across all card networks. As a precautionary measure, we are maintaining our current traffic routing until we confirm full system performance. We will provide another update once we finalize our monitoring.
Marqeta engineers have confirmed that the AWS emergency maintenance has fully concluded, and we have restored standard traffic routing across all card networks. Our monitoring shows stable, normal transaction processing with no further abnormalities detected. Thank you for your patience throughout this incident.
On Monday, August 10, 2026, Marqeta engineers observed an issue affecting Visa transactions processed via network stand-in, which occurred between 15:34 PT (18:34 EST / 22:34 UTC) and 13:45 PT (16:45 EST / 20:45 UTC). The customer impact has stopped, and our team is continuing to monitor system performance to ensure ongoing stability.
Following a period of continued monitoring with no further impact observed, the issue affecting Visa transactions processed via network stand-in between 15:34 PT (18:34 EST / 22:34 UTC) and 13:45 PT (16:45 EST / 20:45 UTC) is resolved.
Marqeta engineering team is investigating a service disruption affecting the Marqeta Dashboard and Diva. Our teams are actively working to mitigate the issue and restore full service.A follow-up notification with more detail will be sent within 30 minutes.
Marqeta engineering is actively investigating a service disruption affecting database connectivity across multiple services, including the Marqeta Dashboard, Diva, and 3DS. Our teams are currently investigating underlying infrastructure and network-level issues. We have escalated the matter to service provider and are coordinating across engineering teams to restore service. Further updates will be provided as our investigation progresses.
Our engineering team has identified the root cause of the service disruption affecting the Marqeta Dashboard, Diva, and 3DS. The issue originated from an infrastructure configuration that inadvertently restricted network connectivity for our production database environment. We are currently implementing a fix to restore the service . We apologize for the impact this has caused and will provide further updates as our restoration efforts conclude.
Marqeta engineering teams have resolved the service disruption affecting the Marqeta Dashboard, Diva, and 3DS at 11:00 PDT. The root cause was an infrastructure configuration change that inadvertently restricted network connectivity for our production database environment, which has since been remediated. We have concluded performance monitoring to ensure long-term stability, and all services are now operational. We appreciate your patience as we worked to resolve this incident.
We are currently experiencing an issue affecting Mastercard digital wallet token operations, including activating, suspending, resuming, and removing tokens. All requests of this type are currently failing across all affected programs. The issue began at approximately 11:44 UTC. Our team is actively checking for the root cause and working toward a resolution. We will post another update as soon as we have more information.
We are currently experiencing an issue affecting Mastercard digital wallet token operations, including activating, suspending, resuming, and removing tokens. All requests of this type are currently failing across all affected programs. The issue began at approximately 11:44 UTC. Our team has escalated with Mastercard and are actively checking for the root cause and working toward a resolution. We will post another update as soon as we have more information.
We are currently experiencing an issue affecting Mastercard digital wallet token operations, including activating, suspending, resuming, and removing tokens. All requests of this type are currently failing across all affected programs. The issue began at approximately 11:44 UTC. Our team has escalated with Mastercard, and they have confirmed an issue on their side that they are actively investigating. We will post another update as soon as we have more information.
Marqeta engineers have confirmed digital wallet token operations have returned to normal. We will continue to engage with Mastercard to provide an RCA.
Marqeta engineers are currently addressing an issue impacting the delivery of Visa clearing files for July 25th. We have begun receiving some Visa clearing files over the last hour; however, we are still waiting on remaining clearing files, including the VSS summary information compared to typical daily volumes. Our engineering team is actively working with Visa to resolve the delay and process the remaining files as quickly as possible. We will provide another update as soon as more information becomes available.
Marqeta engineers have confirmed that all outstanding Visa SMS settlement and clearing files were successfully received as of 18:03 UTC/11:03 AM PDT. Thank you for your patience.
On Friday, July 24, 2026, at approximately 08:48 PT (15:48 UTC), Marqeta engineers identified that Mastercard T464 file deliveries are delayed by about 4 hours due to a issue from the network. The file has since been delivered and is processing as expected.
Marqeta engineering team is currently investigating an issue affecting a subset of our customers experiencing intermittent failures when accessing Marqeta API endpoints. Our engineering team has identified the issue and is actively working to remediate it .We will provide a further update within the next 30 minutes as our teams continue to work toward full resolution. We sincerely apologize for any disruption this may be causing to your operations and appreciate your patience as we work urgently to restore full service.
On Tuesday, July 21, 2026, Marqeta engineering team investigated an issue affecting a subset of our customers experiencing intermittent failures when accessing Marqeta API endpoints. Marqeta engineering team has completed at 06:40 PT a configuration change as part of our ongoing remediation efforts. No further intermittent SSL handshake connection failures are currently observed .We are continuing to closely monitor our systems and analyze metrics to determine the root cause and ensure full service stability. We will share a resolving update once long term stability is confirmed.
On July 21, 2026, a subset of customers experienced intermittent failures when accessing Marqeta API endpoints. The issue was caused by an insufficient number of service instances in a specific availability zone, which led to resource constraints and connection limit exhaustion under load. Our engineering team resolved the issue by scaling up instance capacity and significantly increasing connection limits to address the underlying scaling constraints. All affected services have returned to normal operation and we have confirmed stable performance across the platform after concluding a monitoring period. We sincerely apologize for any disruption this caused and thank you for your patience.