Marqeta experienced a major incident on October 6, 2025 affecting Payment Processing, lasting 10h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Processing
Update timeline
- investigating Oct 06, 2025, 04:50 AM UTC
Marqeta Engineers were alerted to an elevated amount of STIPs from the Visa Network. We have a response team engaged and we are investigating.
- monitoring Oct 06, 2025, 05:18 AM UTC
The amount of STIPs on the Visa network has returned to expected levels and maintained for 45 minutes. We are in contact with Visa to isolate the root cause. Services are performing as expected at this time but we will continue to monitor.
- resolved Oct 06, 2025, 02:59 PM UTC
The issue was isolated to an event in the Visa network and is now resolved.