Maropost Outage History

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Maropost had 29 outages in the last 2 years totaling 196h 25m of downtime — averaging 1.2 incidents per month.

There were 29 Maropost outages since August 16, 2024 totaling 196h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.netohq.com

Minor June 15, 2026

Unified Login "Something Went Wrong"

Detected by Pingoru
Jun 15, 2026, 11:46 PM UTC
Resolved
Jun 16, 2026, 01:36 AM UTC
Duration
1h 49m
Affected: Control Panel
Timeline · 3 updates
  1. investigating Jun 15, 2026, 11:46 PM UTC

    We are currently investigating an issue related to the error message “Something Went Wrong” affecting users configuring Unified Login.

  2. investigating Jun 16, 2026, 12:25 AM UTC

    We are continuing to investigate this issue. We will provide further updates as more information becomes available.

  3. resolved Jun 16, 2026, 01:36 AM UTC

    Our team has identified and resolved the issue. If you created a Unified Login account and encountered the “Something went wrong” error, your account was still successfully created. Please use the credentials you set to log in as normal via app.maropost.com If you continue to experience any issues, please contact our support team for assistance.

Read the full incident report →

Major May 31, 2026

Degraded SFTP Perfomance

Detected by Pingoru
May 31, 2026, 10:39 PM UTC
Resolved
Jun 01, 2026, 01:20 AM UTC
Duration
2h 41m
Affected: Connect Modules
Timeline · 4 updates
  1. investigating May 31, 2026, 10:39 PM UTC

    We are currently investigating a potential service interruption affecting SFTP connections for some Neto stores. During this time, some users may experience difficulty connecting via SFTP.

  2. identified Jun 01, 2026, 01:06 AM UTC

    We have identified an issue affecting DNS resolution for a service domain used by Neto's SFTP infrastructure. Our team is actively working with the relevant service providers to restore normal operation as quickly as possible.

  3. monitoring Jun 01, 2026, 01:16 AM UTC

    The issue affecting SFTP connectivity has now been resolved, and SFTP services are operating normally.

  4. resolved Jun 01, 2026, 01:20 AM UTC

    The issue affecting SFTP connectivity has been resolved and services are operating normally. We apologize for the disruption and appreciate your patience while we worked to resolve the issue.

Read the full incident report →

Notice May 26, 2026

Neto Core Checkout Unavailable

Detected by Pingoru
May 26, 2026, 01:34 AM UTC
Resolved
May 26, 2026, 01:46 AM UTC
Duration
11m
Affected: Merchant Store Fronts
Timeline · 3 updates
  1. investigating May 26, 2026, 01:34 AM UTC

    The Neto Core Checkout page is currently unavailable for some merchants and is returning a 504 Gateway Timeout error. We have identified the issue and are actively investigating it on top priority.

  2. monitoring May 26, 2026, 01:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 26, 2026, 01:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 5, 2026

Control Panel Access Issue ("Sorry, you have been blocked")

Detected by Pingoru
May 05, 2026, 03:45 AM UTC
Resolved
May 05, 2026, 04:05 PM UTC
Duration
12h 20m
Affected: Control Panel
Timeline · 3 updates
  1. investigating May 05, 2026, 03:45 AM UTC

    We are currently investigating this issue.

  2. identified May 05, 2026, 04:36 AM UTC

    The “Sorry, you have been blocked” error in cPanel has been identified as false positives triggered by Cloudflare. We are actively working with Cloudflare, who are investigating the issue and helping implement a fix. We will provide further updates as they become available. Thank you for your patience.

  3. resolved May 05, 2026, 04:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 22, 2026

Degraded Performance on some Neto Stores

Detected by Pingoru
Apr 22, 2026, 01:47 AM UTC
Resolved
Apr 22, 2026, 04:12 AM UTC
Duration
2h 24m
Affected: Merchant Store FrontsControl Panel
Timeline · 4 updates
  1. investigating Apr 22, 2026, 01:47 AM UTC

    We are currently investigating an issue causing degraded performance on some Neto stores. We are actively working to identify the root cause and restore normal performance as quickly as possible.

  2. identified Apr 22, 2026, 02:53 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 22, 2026, 04:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 22, 2026, 04:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 16, 2026

Some Neto Stores Temporarily Unavailable

Detected by Pingoru
Apr 16, 2026, 12:53 AM UTC
Resolved
Apr 16, 2026, 02:54 AM UTC
Duration
2h
Affected: Merchant Store FrontsControl Panel
Timeline · 5 updates
  1. investigating Apr 16, 2026, 12:53 AM UTC

    We are currently investigating this issue.

  2. identified Apr 16, 2026, 12:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 16, 2026, 01:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 16, 2026, 02:54 AM UTC

    This incident has been resolved.

  5. postmortem Apr 17, 2026, 05:21 AM UTC

    **Summary:** A temporary service disruption impacted storefront and cPanel availability. During this period’s, some requests could not be served, resulting in degraded platform performance. **Root Cause:** A configuration change within storefront template logic introduced inefficient processing behaviour, which caused excessive CPU and memory consumption. This led to elevated load on the caching layer and prevented the platform from serving incoming requests during the incident window. **Resolution:** The affected configuration was identified and reverted, which reduced system load and restored normal service shortly after.

Read the full incident report →

Notice March 23, 2026

Intermittent website and cPanel access issues

Detected by Pingoru
Mar 23, 2026, 05:30 AM UTC
Resolved
Mar 23, 2026, 05:30 AM UTC
Duration
—
Timeline · 2 updates
  1. resolved Mar 24, 2026, 06:18 AM UTC

    Some Neto stores displayed a "We’ll be back online shortly" message and were temporarily unavailable for approximately 9 minutes, from 3:32 PM to 3:41 PM AEST.

  2. postmortem Mar 24, 2026, 06:21 AM UTC

    We experienced a temporary service disruption that affected site availability. Early findings show that some application instances became unhealthy, which placed increased pressure on the caching layer and prevented new connections from being established. The issue has been mitigated, and services are currently stable. Our engineering team is continuing a deeper investigation to identify the root cause, including reviewing application logs and system behavior. This is not yet the final summary, and further analysis is ongoing

Read the full incident report →

Minor March 12, 2026

Purchase Order Email Delivery Failing To Send

Detected by Pingoru
Mar 12, 2026, 10:53 PM UTC
Resolved
Mar 12, 2026, 11:52 PM UTC
Duration
58m
Affected: Control Panel
Timeline · 4 updates
  1. investigating Mar 12, 2026, 10:53 PM UTC

    We are investigating a service interruption to the Purchase Order area of Neto, where emails are failing to deliver. The following error message is being displayed: "Failed to send email. An error occurred. Please check your settings and/or try again later" Our team is working to identify the cause and will provide updates as we learn more.

  2. investigating Mar 12, 2026, 10:56 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 12, 2026, 11:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 12, 2026, 11:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 12, 2026

Neto Storefront and Control Panel Availability Issues

Detected by Pingoru
Mar 12, 2026, 04:51 AM UTC
Resolved
Mar 12, 2026, 05:57 AM UTC
Duration
1h 5m
Affected: Merchant Store FrontsControl Panel
Timeline · 4 updates
  1. investigating Mar 12, 2026, 04:51 AM UTC

    We are currently investigating an issue affecting Neto storefronts and Control Panel access, where some users may see a “We will be back online shortly” message.

  2. identified Mar 12, 2026, 05:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 12, 2026, 05:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 12, 2026, 05:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 3, 2026

Intermittent 503 errors and access issues

Detected by Pingoru
Mar 03, 2026, 04:14 AM UTC
Resolved
Mar 03, 2026, 06:47 AM UTC
Duration
2h 33m
Affected: Merchant Store FrontsControl Panel
Timeline · 5 updates
  1. investigating Mar 03, 2026, 04:14 AM UTC

    We are investigating reports of intermittent access issues affecting some merchant storefronts and the Control Panel. In some cases, pages may return a 503 error (for example, “We will be back online shortly”) and access may be inconsistent. Our team is working to identify the cause and will provide updates as we learn more.

  2. monitoring Mar 03, 2026, 05:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 03, 2026, 05:21 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 03, 2026, 06:47 AM UTC

    This incident has been resolved.

  5. postmortem Mar 27, 2026, 03:28 AM UTC

    During March 2026, we experienced three intermittent service incidents caused by non-legitimate automated traffic targeting storefronts. These events occurred on **3 March**, **9 March**, and **17 to 18 March 2026**, and resulted in temporary slowness, intermittent availability issues, and in some cases **“We will be back shortly”** messages. The underlying cause was evolving bot traffic patterns that were not fully addressed by the existing protection controls in place at the time. We implemented a series of mitigation changes across the incidents, including refined bot protection, stronger request limiting, and additional filtering for suspicious traffic. Since these changes were applied, we have continued to improve our protections and monitoring to reduce the risk of recurrence and strengthen platform reliability.

Read the full incident report →

Minor January 23, 2026

Third-party email delivery delays (Microsoft Outlook)

Detected by Pingoru
Jan 23, 2026, 04:15 AM UTC
Resolved
Jan 23, 2026, 07:40 AM UTC
Duration
3h 24m
Affected: Upstream Provider
Timeline · 2 updates
  1. monitoring Jan 23, 2026, 04:15 AM UTC

    We’re aware of delays delivering system emails (order confirmations, password resets, notifications) to Microsoft-hosted email services such as Outlook and Office 365. Neto systems are operating normally. This issue is caused by degraded services on Microsoft’s side, which is impacting email delivery retries across multiple platforms. Emails are generally delayed rather than lost. We are monitoring the situation and will update once Microsoft confirms resolution.

  2. resolved Jan 23, 2026, 07:40 AM UTC

    Microsoft has confirmed that services are now operating normally: https://status.cloud.microsoft/ Neto systems remained fully operational throughout this period, and email delivery is returning to normal.

Read the full incident report →

Notice January 14, 2026

Unable to Log In to Control Panel

Detected by Pingoru
Jan 14, 2026, 04:51 AM UTC
Resolved
Jan 14, 2026, 05:02 AM UTC
Duration
10m
Affected: Control Panel
Timeline · 4 updates
  1. investigating Jan 14, 2026, 04:51 AM UTC

    We are currently investigating this issue.

  2. monitoring Jan 14, 2026, 04:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 14, 2026, 04:57 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 14, 2026, 05:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 5, 2025

Neto service disruption

Detected by Pingoru
Dec 05, 2025, 09:11 AM UTC
Resolved
Dec 05, 2025, 09:38 AM UTC
Duration
27m
Affected: Merchant Store Fronts
Timeline · 4 updates
  1. investigating Dec 05, 2025, 09:11 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 05, 2025, 09:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 05, 2025, 09:28 AM UTC

    We experienced a brief outage earlier today that affected the accessibility of websites. This issue was caused by a widespread Cloudflare service disruption, which temporarily impacted network traffic and routing. Cloudflare has since resolved the incident, and all services are now fully operational. Our monitoring confirms that Neto sites are functioning normally again. We apologise for the inconvenience and appreciate your patience.

  4. resolved Dec 05, 2025, 09:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 6, 2025

Shipping and Tracking API Degradation - Australia Post

Detected by Pingoru
Aug 06, 2025, 03:25 AM UTC
Resolved
Aug 06, 2025, 04:27 AM UTC
Duration
1h 1m
Affected: Carrier Labelling Integrations
Timeline · 3 updates
  1. investigating Aug 06, 2025, 03:25 AM UTC

    Australia Post is currently experiencing intermittent technical issues affecting lodgement, pricing, and label printing services, and their team is working to resolve them. You can monitor the incident directly on their status page here: https://status.developers.auspost.com.au/incidents/lhqbdldvj8yt

  2. monitoring Aug 06, 2025, 03:52 AM UTC

    Australia Post has implemented a fix and they are monitoring the results.

  3. resolved Aug 06, 2025, 04:27 AM UTC

    Australia Post has marked the incident as resolved.

Read the full incident report →

Major May 8, 2025

Intermittent Slowness - Control Panel and Web Store

Detected by Pingoru
May 08, 2025, 01:22 AM UTC
Resolved
May 08, 2025, 06:05 AM UTC
Duration
4h 43m
Affected: Merchant Store FrontsControl Panel
Timeline · 4 updates
  1. investigating May 08, 2025, 01:22 AM UTC

    We have received reports of intermittent slowness affecting the control panel and website for some merchants, leading to timeout errors. Our Development Team is actively investigating the issue.

  2. identified May 08, 2025, 01:32 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 08, 2025, 04:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2025, 06:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 26, 2025

Maropost Commerce Disruption

Detected by Pingoru
Mar 26, 2025, 01:21 AM UTC
Resolved
Mar 26, 2025, 05:53 AM UTC
Duration
4h 31m
Affected: Merchant Store FrontsControl Panel
Timeline · 4 updates
  1. investigating Mar 26, 2025, 01:21 AM UTC

    We have received reports of "We will be back shortly" messages affecting the control panel and website for some merchants. Our Development Team is actively investigating the issue.

  2. investigating Mar 26, 2025, 01:59 AM UTC

    We are continuing to investigate issues related to sales order and inventory pages in the control panel not loading correctly.

  3. monitoring Mar 26, 2025, 04:40 AM UTC

    Services have returned to normal, and we are actively monitoring the situation. However, we are continuing to investigate an issue affecting SFTP access for some users.

  4. resolved Mar 26, 2025, 05:53 AM UTC

    All services are now running normally. We will continue to monitor the situation.

Read the full incident report →

Minor December 12, 2024

Control Panel Disruption

Detected by Pingoru
Dec 12, 2024, 10:37 PM UTC
Resolved
Dec 12, 2024, 11:08 PM UTC
Duration
31m
Affected: Control Panel
Timeline · 4 updates
  1. investigating Dec 12, 2024, 10:37 PM UTC

    We are currently aware of an issue where some merchants are encountering the message, "Sorry, you have been blocked." Our Development Team is actively investigating the matter.

  2. identified Dec 12, 2024, 10:46 PM UTC

    We have identified the issue, our Development Team is working to resolve the issue as soon as possible.

  3. monitoring Dec 12, 2024, 10:54 PM UTC

    Services are returning to normal. We are continuing to monitor the situation.

  4. resolved Dec 12, 2024, 11:08 PM UTC

    All services are now running normally.

Read the full incident report →

Minor December 11, 2024

Degraded performance on batch processing

Detected by Pingoru
Dec 11, 2024, 07:37 AM UTC
Resolved
Dec 11, 2024, 08:49 AM UTC
Duration
1h 12m
Affected: Batch Processing
Timeline · 3 updates
  1. investigating Dec 11, 2024, 07:37 AM UTC

    Our engineers are investigating an issue with automated batch processing which may cause degraded performance.

  2. monitoring Dec 11, 2024, 08:25 AM UTC

    Our automated batch processing is returning to normal. Our engineers are continuing to monitor.

  3. resolved Dec 11, 2024, 08:49 AM UTC

    This incident is resolved. Batch processing automation back to normal operation.

Read the full incident report →

Minor December 3, 2024

Intermittent Slowness and Degraded Performance - Control Panel and Web Store

Detected by Pingoru
Dec 03, 2024, 10:52 PM UTC
Resolved
Dec 04, 2024, 02:41 AM UTC
Duration
3h 48m
Affected: Merchant Store FrontsControl Panel
Timeline · 4 updates
  1. investigating Dec 03, 2024, 10:52 PM UTC

    We are receiving reports that some merchants are experiencing intermittent issues with control panel and website slowness and displaying a message, "We'll be back online shortly". Our Development Team are investigating now.

  2. identified Dec 04, 2024, 12:22 AM UTC

    We have identified the issue, and our Development Team is actively working on a fix.

  3. monitoring Dec 04, 2024, 12:45 AM UTC

    Our team has deployed a fix and is closely monitoring the situation to ensure performance returns to optimal levels. If you continue to experience any issues, please reach out to our support team.

  4. resolved Dec 04, 2024, 02:41 AM UTC

    The issue has been resolved, and services are operating as normal. We are continuing to monitor the situation.

Read the full incident report →

Minor November 18, 2024

Degraded Performance - Batch Processes

Detected by Pingoru
Nov 18, 2024, 12:40 AM UTC
Resolved
Nov 18, 2024, 05:27 AM UTC
Duration
4h 46m
Affected: Batch Processing
Timeline · 4 updates
  1. investigating Nov 18, 2024, 12:40 AM UTC

    We are receiving reports that some merchants are experiencing intermittent issues with batch processes in their systems. Our Development Team are investigating now.

  2. identified Nov 18, 2024, 02:40 AM UTC

    We have identified the issue, our Development Team is working to resolve the issue as soon as possible. Please continue to refresh this page or subscribe for updates.

  3. monitoring Nov 18, 2024, 03:33 AM UTC

    Our team has deployed a fix and is closely monitoring the situation to ensure performance returns to optimal levels. If you continue to experience any issues, please reach out to our support team.

  4. resolved Nov 18, 2024, 05:27 AM UTC

    The issue has been resolved, and services are operating as normal. We are continuing to monitor the situation.

Read the full incident report →