Maropost incident

Intermittent website and cPanel access issues

Notice Resolved View vendor source →

Maropost experienced a notice incident on March 23, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2026, 05:30 AM UTC
Resolved
Mar 23, 2026, 05:30 AM UTC
Duration
—
Detected by Pingoru
Mar 23, 2026, 05:30 AM UTC

Update timeline

  1. resolved Mar 24, 2026, 06:18 AM UTC

    Some Neto stores displayed a "We’ll be back online shortly" message and were temporarily unavailable for approximately 9 minutes, from 3:32 PM to 3:41 PM AEST.

  2. postmortem Mar 24, 2026, 06:21 AM UTC

    We experienced a temporary service disruption that affected site availability. Early findings show that some application instances became unhealthy, which placed increased pressure on the caching layer and prevented new connections from being established. The issue has been mitigated, and services are currently stable. Our engineering team is continuing a deeper investigation to identify the root cause, including reviewing application logs and system behavior. This is not yet the final summary, and further analysis is ongoing