Maropost had 29 outages in the last 2 years totaling 12h 51m of downtime — averaging 1.2 incidents per month.
There were 29 Maropost outages since August 16, 2024 totaling 12h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
We've been informed that PayPal is currently experiencing an incident which may impact payment processing in Neto. For more information, please visit the PayPal Status page: https://www.paypal-status.com/product/production
PayPal has updated their status to "All Production Systems Operational."
We are investigating an issue causing our API services to return a "503 Service Unavailable" response.
We are continuing to investigate an issue causing our API services to return a "503 Service Unavailable" response. Please continue to refresh the page or subscribe for updates
A fix has been implemented and we are monitoring the results.
The issue has been resolved. As this affected API integrations, including sales channels, any orders downloaded from marketplaces that failed to sync to Maropost during the downtime will be republished. Product and stock synchronisations have also resumed normal operation.
We're currently investigating reports of slow performance on websites, control panels, and instances where users are experiencing login issues. Our team is actively looking into the matter.
We have identified the issue, our Development Team is working to resolve the issue as soon as possible.
We are receiving reports that services are returning to normal. However, please note that during propagation, some sites may still appear unavailable, and this could continue for a few hours. We will continue to monitor the situation closely.
The issue has been resolved and services are operating as normal. We are continuing to monitor the situation.
**Priority:** P1 \(High\) **Affected Services:** All Services **Incident Duration:** 3 hours **Start and End Dates:** 11:30 AM AEST, 21st October 2024 – 2:16 PM AEST, 21st October 2024 **Executive Summary** On 21st October 2024, an issue with the domain service for [neto.com.au](http://neto.com.au) resulted in merchants being unable to access their websites and cPanel accounts. We understand the impact this had on your business, and our team responded immediately to investigate and resolve the problem. The issue was resolved within 3 hours, and all services have since returned to normal. Moving forward, we are working closely with our domain provider to ensure that future incidents of this nature are prevented. We appreciate your patience and understanding as we addressed the situation.
We have identified the cause of intermittent performance degradation for some websites, including issues affecting access to the platform and specific functionality such as API, Import/Export, and Pick & Pack processes. Affected Services: • General site access may be slower or intermittent. • API functionality is experiencing delays or disruptions. • Import/Export operations may not complete as expected. • Pick & Pack functionality is impacted by slower processing times. Current Status: Our development team has identified the issue and is investigating it with the highest priority. We are actively working to resolve the problem and restore full performance as quickly as possible.
We are happy to report that the issue causing intermittent site performance degradation, including API, Import/Export, and Pick & Pack functionality disruptions, has been resolved. What Happened: Our team identified that the issue was related to high system load and a spike in concurrent queries or some parts of the infrastructure. We have implemented measures to normalise system performance and prevent further disruptions. Current Status: • Site performance has returned to normal. • All functionalities, including API, Import/Export, and Pick & Pack, are operating as expected. Next Steps: No further action is required from your side. We will continue to monitor system performance to ensure everything runs smoothly.