Maropost experienced a major incident on April 27, 2026 affecting Control Panel, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 27, 2026, 12:13 AM UTC
We are receiving reports of some cPanel pages showing "Software Error". Our Development Team are investigating now
- monitoring Apr 27, 2026, 12:27 AM UTC
Services are returning to normal. We are continuing to monitor the situation.
- resolved Apr 27, 2026, 12:58 AM UTC
All services are now running normally.
- postmortem May 06, 2026, 05:43 AM UTC
### Summary On 27 April 2026, some merchants experienced intermittent issues accessing cPanel, with some pages returning a “Software Error” message or taking longer than expected to load. The issue was short-lived and services stabilised shortly after the initial disruption. We continued monitoring the platform before marking the incident as fully resolved. ### Customer Impact During the incident window, some merchants may have experienced temporary delays or errors when accessing cPanel. The issue did not impact all merchants. ### Root Cause The disruption was caused by a brief spike in database load, which temporarily affected the platform’s ability to serve some cPanel requests normally. ### Resolution Our monitoring detected the elevated load, and the platform’s automated scaling processes responded by provisioning additional capacity. Once the load reduced and scaling completed, cPanel access returned to normal. No manual intervention was required, and services stabilised within minutes. ### Preventive Actions The platform’s existing monitoring and auto-scaling processes operated as expected and allowed the system to recover automatically. We will continue to monitor platform performance and capacity to help maintain service stability during future load spikes.