Maropost experienced a major incident on May 31, 2026 affecting Connect Modules, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 31, 2026, 10:39 PM UTC
We are currently investigating a potential service interruption affecting SFTP connections for some Neto stores. During this time, some users may experience difficulty connecting via SFTP.
- identified Jun 01, 2026, 01:06 AM UTC
We have identified an issue affecting DNS resolution for a service domain used by Neto's SFTP infrastructure. Our team is actively working with the relevant service providers to restore normal operation as quickly as possible.
- monitoring Jun 01, 2026, 01:16 AM UTC
The issue affecting SFTP connectivity has now been resolved, and SFTP services are operating normally.
- resolved Jun 01, 2026, 01:20 AM UTC
The issue affecting SFTP connectivity has been resolved and services are operating normally. We apologize for the disruption and appreciate your patience while we worked to resolve the issue.