Control Panel Disruption
Affected: Control Panel
Maropost Outage History
Maropost is up right nowMaropost had 32 outages in the last 2 years totaling 288h 24m of downtime — averaging 1.3 incidents per month.
There were 32 Maropost outages since October 29, 2024 totaling 288h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
Intermittent Control Panel Error
Affected: Merchant Store FrontsControl PanelPoint Of Sale Registers
Timeline · 9 updates
Intermittent Control Panel Error and Slowness
Timeline · 1 update
- resolved Aug 06, 2026, 02:31 AM UTC
On Aug 4, 2026 through Aug 6, 2026, some customers experienced intermittent slowness and errors across parts of the system during several short periods. Our team identified elevated traffic and processing load as the cause, reduced the load, and restored stable performance. The incidents were caused by a large increase of sophisticated bots that Cloudflare miscategorized and treated as human traffic. The issue is resolved and we continue to monitor the system. We are collaborating with Cloudflare to improve detection of these requests and reduce their impact going forward.
Intermittent Control Panel Slowness
Affected: Control Panel
Timeline · 4 updates
- investigating Jul 24, 2026, 01:34 AM UTC
We are currently investigating reports of intermittent slowness affecting the Neto Control Panel.
- monitoring Jul 24, 2026, 01:51 AM UTC
Our team has deployed a fix and is closely monitoring the situation to ensure services return to normal.
- resolved Jul 24, 2026, 02:26 AM UTC
This incident has been resolved.
- postmortem Jul 27, 2026, 10:45 PM UTC
On Jul 24, 2026, some customers experienced intermittent slowness across parts of the service during two short periods. Our team identified elevated traffic and processing load as the cause, took action to reduce the load, and restored stable performance. The issue is now resolved and we are continuing to monitor closely. We are taking steps to improve resilience and help prevent similar issues from recurring.
Australia Post - Label Printing API Degradation
Affected: Upstream Provider
Timeline · 3 updates
- investigating Jul 23, 2026, 01:45 AM UTC
Australia Post has reported an API degradation impacting the performance of Label Printing APIs. For the latest updates, please refer to the Australia Post developer status page: https://status.developers.auspost.com.au/incidents/l1qmd679b34p Please note that we are currently experiencing degraded performance on Label Printing APIs Our teams are currently investigating and we will keep you informed as we work to resolve the issue. Australia Post apologise for any inconvenience caused.
- monitoring Jul 23, 2026, 01:59 AM UTC
UPDATE from Australia Post Incident status: Monitoring A fix has been implemented and we are monitoring the results. https://status.developers.auspost.com.au/incidents/l1qmd679b34p
- resolved Jul 23, 2026, 02:03 AM UTC
Incident resolved This incident has been resolved.
eBay Integration Issue
Affected: Upstream ProviderChannel Modules
Timeline · 6 updates
API Service Disruption
Affected: Connect Modules
Timeline · 3 updates
- investigating Jul 08, 2026, 09:50 PM UTC
We are investigating an issue where some Neto stores are receiving 503 errors on API requests.
- monitoring Jul 08, 2026, 11:30 PM UTC
Our team has deployed a fix and is closely monitoring the situation.
- resolved Jul 09, 2026, 12:17 AM UTC
The issue has been resolved. Our team will continue to closely monitor the situation.
Service Disruption for Control Panels and Storefronts
Affected: Merchant Store FrontsControl Panel
Timeline · 4 updates
Unified Login "Something Went Wrong"
Affected: Control Panel
Timeline · 3 updates
- investigating Jun 15, 2026, 11:46 PM UTC
We are currently investigating an issue related to the error message “Something Went Wrong” affecting users configuring Unified Login.
- investigating Jun 16, 2026, 12:25 AM UTC
We are continuing to investigate this issue. We will provide further updates as more information becomes available.
- resolved Jun 16, 2026, 01:36 AM UTC
Our team has identified and resolved the issue. If you created a Unified Login account and encountered the “Something went wrong” error, your account was still successfully created. Please use the credentials you set to log in as normal via app.maropost.com If you continue to experience any issues, please contact our support team for assistance.
Degraded SFTP Perfomance
Affected: Connect Modules
Timeline · 4 updates
- investigating May 31, 2026, 10:39 PM UTC
We are currently investigating a potential service interruption affecting SFTP connections for some Neto stores. During this time, some users may experience difficulty connecting via SFTP.
- identified Jun 01, 2026, 01:06 AM UTC
We have identified an issue affecting DNS resolution for a service domain used by Neto's SFTP infrastructure. Our team is actively working with the relevant service providers to restore normal operation as quickly as possible.
- monitoring Jun 01, 2026, 01:16 AM UTC
The issue affecting SFTP connectivity has now been resolved, and SFTP services are operating normally.
- resolved Jun 01, 2026, 01:20 AM UTC
The issue affecting SFTP connectivity has been resolved and services are operating normally. We apologize for the disruption and appreciate your patience while we worked to resolve the issue.
Neto Core Checkout Unavailable
Affected: Merchant Store Fronts
Timeline · 3 updates
- investigating May 26, 2026, 01:34 AM UTC
The Neto Core Checkout page is currently unavailable for some merchants and is returning a 504 Gateway Timeout error. We have identified the issue and are actively investigating it on top priority.
- monitoring May 26, 2026, 01:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 26, 2026, 01:46 AM UTC
This incident has been resolved.
Control Panel Access Issue ("Sorry, you have been blocked")
Affected: Control Panel
Timeline · 3 updates
- investigating May 05, 2026, 03:45 AM UTC
We are currently investigating this issue.
- identified May 05, 2026, 04:36 AM UTC
The “Sorry, you have been blocked” error in cPanel has been identified as false positives triggered by Cloudflare. We are actively working with Cloudflare, who are investigating the issue and helping implement a fix. We will provide further updates as they become available. Thank you for your patience.
- resolved May 05, 2026, 04:05 PM UTC
This incident has been resolved.
Control Panel and Webstore Disruption
Affected: Merchant Store FrontsControl Panel
Timeline · 5 updates
Intermittent cPanel Loading
Affected: Control Panel
Timeline · 4 updates
Degraded Performance on some Neto Stores
Affected: Merchant Store FrontsControl Panel
Timeline · 4 updates
- investigating Apr 22, 2026, 01:47 AM UTC
We are currently investigating an issue causing degraded performance on some Neto stores. We are actively working to identify the root cause and restore normal performance as quickly as possible.
- identified Apr 22, 2026, 02:53 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 22, 2026, 04:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2026, 04:12 AM UTC
This incident has been resolved.
Australia Post Shipping Rates Not Displaying at Checkout
Affected: Merchant Store FrontsControl Panel
Timeline · 3 updates
Some Neto Stores Temporarily Unavailable
Affected: Merchant Store FrontsControl Panel
Timeline · 5 updates
- investigating Apr 16, 2026, 12:53 AM UTC
We are currently investigating this issue.
- identified Apr 16, 2026, 12:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 16, 2026, 01:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 16, 2026, 02:54 AM UTC
This incident has been resolved.
- postmortem Apr 17, 2026, 05:21 AM UTC
**Summary:** A temporary service disruption impacted storefront and cPanel availability. During this period’s, some requests could not be served, resulting in degraded platform performance. **Root Cause:** A configuration change within storefront template logic introduced inefficient processing behaviour, which caused excessive CPU and memory consumption. This led to elevated load on the caching layer and prevented the platform from serving incoming requests during the incident window. **Resolution:** The affected configuration was identified and reverted, which reduced system load and restored normal service shortly after.
Intermittent website and cPanel access issues
Timeline · 2 updates
- resolved Mar 24, 2026, 06:18 AM UTC
Some Neto stores displayed a "We’ll be back online shortly" message and were temporarily unavailable for approximately 9 minutes, from 3:32 PM to 3:41 PM AEST.
- postmortem Mar 24, 2026, 06:21 AM UTC
We experienced a temporary service disruption that affected site availability. Early findings show that some application instances became unhealthy, which placed increased pressure on the caching layer and prevented new connections from being established. The issue has been mitigated, and services are currently stable. Our engineering team is continuing a deeper investigation to identify the root cause, including reviewing application logs and system behavior. This is not yet the final summary, and further analysis is ongoing
Purchase Order Email Delivery Failing To Send
Affected: Control Panel
Timeline · 4 updates
- investigating Mar 12, 2026, 10:53 PM UTC
We are investigating a service interruption to the Purchase Order area of Neto, where emails are failing to deliver. The following error message is being displayed: "Failed to send email. An error occurred. Please check your settings and/or try again later" Our team is working to identify the cause and will provide updates as we learn more.
- investigating Mar 12, 2026, 10:56 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 12, 2026, 11:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 12, 2026, 11:52 PM UTC
This incident has been resolved.
Neto Storefront and Control Panel Availability Issues
Affected: Merchant Store FrontsControl Panel
Timeline · 4 updates
- investigating Mar 12, 2026, 04:51 AM UTC
We are currently investigating an issue affecting Neto storefronts and Control Panel access, where some users may see a “We will be back online shortly” message.
- identified Mar 12, 2026, 05:13 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 12, 2026, 05:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 12, 2026, 05:57 AM UTC
This incident has been resolved.
Intermittent 503 errors and access issues
Affected: Merchant Store FrontsControl Panel
Timeline · 5 updates
- investigating Mar 03, 2026, 04:14 AM UTC
We are investigating reports of intermittent access issues affecting some merchant storefronts and the Control Panel. In some cases, pages may return a 503 error (for example, “We will be back online shortly”) and access may be inconsistent. Our team is working to identify the cause and will provide updates as we learn more.
- monitoring Mar 03, 2026, 05:06 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 03, 2026, 05:21 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 03, 2026, 06:47 AM UTC
This incident has been resolved.
- postmortem Mar 27, 2026, 03:28 AM UTC
During March 2026, we experienced three intermittent service incidents caused by non-legitimate automated traffic targeting storefronts. These events occurred on **3 March**, **9 March**, and **17 to 18 March 2026**, and resulted in temporary slowness, intermittent availability issues, and in some cases **“We will be back shortly”** messages. The underlying cause was evolving bot traffic patterns that were not fully addressed by the existing protection controls in place at the time. We implemented a series of mitigation changes across the incidents, including refined bot protection, stronger request limiting, and additional filtering for suspicious traffic. Since these changes were applied, we have continued to improve our protections and monitoring to reduce the risk of recurrence and strengthen platform reliability.
Third-party email delivery delays (Microsoft Outlook)
Affected: Upstream Provider
Timeline · 2 updates
- monitoring Jan 23, 2026, 04:15 AM UTC
We’re aware of delays delivering system emails (order confirmations, password resets, notifications) to Microsoft-hosted email services such as Outlook and Office 365. Neto systems are operating normally. This issue is caused by degraded services on Microsoft’s side, which is impacting email delivery retries across multiple platforms. Emails are generally delayed rather than lost. We are monitoring the situation and will update once Microsoft confirms resolution.
- resolved Jan 23, 2026, 07:40 AM UTC
Microsoft has confirmed that services are now operating normally: https://status.cloud.microsoft/ Neto systems remained fully operational throughout this period, and email delivery is returning to normal.
Unable to Log In to Control Panel
Affected: Control Panel
Timeline · 4 updates
- investigating Jan 14, 2026, 04:51 AM UTC
We are currently investigating this issue.
- monitoring Jan 14, 2026, 04:52 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 14, 2026, 04:57 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 14, 2026, 05:02 AM UTC
This incident has been resolved.
Intermittent 503 errors on merchant webstores
Timeline · 2 updates
Neto service disruption
Affected: Merchant Store Fronts
Timeline · 4 updates
- investigating Dec 05, 2025, 09:11 AM UTC
We are currently investigating this issue.
- monitoring Dec 05, 2025, 09:13 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 05, 2025, 09:28 AM UTC
We experienced a brief outage earlier today that affected the accessibility of websites. This issue was caused by a widespread Cloudflare service disruption, which temporarily impacted network traffic and routing. Cloudflare has since resolved the incident, and all services are now fully operational. Our monitoring confirms that Neto sites are functioning normally again. We apologise for the inconvenience and appreciate your patience.
- resolved Dec 05, 2025, 09:38 AM UTC
This incident has been resolved.