Mariana Tek incident

Mariana Tek Connectivity Issues

Resolved after 18 minutes, affecting Admin API and Admin and 1 more, on December 15, 2021.

resolved Dec 15, 2021, 04:18 PM UTC

Amazon Web Services has indicated the connectivity issue is resolved and we have seen traffic return to normal levels over the past 20 minutes. We will continue to monitor throughout the day.

Started
Dec 15, 2021, 03:59 PM UTC
Resolved
Dec 15, 2021, 04:18 PM UTC
Duration
18m
Detected by Pingoru
Dec 15, 2021, 03:59 PM UTC

Affected components

Admin APIAdminCustomer APIWebhooksAndroid Mobile AppiOS Mobile AppWeb Integrations

Update timeline

  1. investigating Dec 15, 2021, 03:59 PM UTC

    Mariana Tek is aware of the current outages in our system. We’re investigating connectivity issues with our cloud provider and are monitoring the situation. This page will be updated once the issue is resolved.

  2. identified Dec 15, 2021, 04:07 PM UTC

    Amazon Web Services has confirmed connectivity issues in multiple regions which is causing timeouts for a portion of requests to Mariana Tek. We are monitoring the issue and will update when more information is available.

  3. resolved Dec 15, 2021, 04:18 PM UTC

    Amazon Web Services has indicated the connectivity issue is resolved and we have seen traffic return to normal levels over the past 20 minutes. We will continue to monitor throughout the day.

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