Resolved after 3 hours 54 minutes, affecting Membership Renewals, on September 29, 2026.
Our engineering team has confirmed that all membership renewals have now finished renewing. Our team will continue to monitor throughout the day to ensure system stability.
Affected components
Update timeline
- investigating Sep 29, 2026, 12:58 PM UTC
We are investigating an issue where some memberships scheduled to renew overnight were not processed as expected. Our team is actively working to identify the cause and assess the scope of impact. Studios may notice some memberships that were scheduled to renew remain pending, which may prevent affected clients from booking classes. We will provide further updates as we continue our investigation.
- identified Sep 29, 2026, 01:32 PM UTC
We have identified the cause of the issue affecting membership renewal that failed to process overnight. Our team is implementing corrective actions and evaluating any impacted memberships to ensure renewals are processed appropriately.
- identified Sep 29, 2026, 02:41 PM UTC
Some memberships scheduled to renew overnight did not process as expected, which may impact clients' ability to book classes. The Engineering team continues to investigate this issue. We continue to actively work towards resolution and expect to provide another update within the hour.
- monitoring Sep 29, 2026, 03:42 PM UTC
Our engineering team has deployed a fix and membership renewals should begin processing momentarily. We are continuing to monitor and will confirm once all renewals have processed.
- resolved Sep 29, 2026, 04:52 PM UTC
Our engineering team has confirmed that all membership renewals have now finished renewing. Our team will continue to monitor throughout the day to ensure system stability.
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