Mariana Tek incident

Mariana Tek Platform

Resolved after 8 hours 19 minutes, affecting Admin API and Admin and 1 more, on February 14, 2022.

identified Feb 14, 2022, 07:10 PM UTC

Mariana Tek has been stable for the past hour but the team is still working on a fix for the underlying issue. We will continue to monitor and address performance issues as they arise.

Started
Feb 14, 2022, 05:07 PM UTC
Resolved
Feb 15, 2022, 01:26 AM UTC
Duration
8h 19m
Detected by Pingoru
Feb 14, 2022, 05:07 PM UTC

Affected components

Admin APIAdminCustomer APIAndroid Mobile AppiOS Mobile AppWeb Integrations

Update timeline

  1. investigating Feb 14, 2022, 05:07 PM UTC

    Mariana Tek is experiencing degraded performance due to high load. We have identified an issue preventing us from launching new servers in a healthy state to handle the load. The infrastructure and engineering teams are currently working on the issue.

  2. identified Feb 14, 2022, 07:10 PM UTC

    Mariana Tek has been stable for the past hour but the team is still working on a fix for the underlying issue. We will continue to monitor and address performance issues as they arise.

  3. resolved Feb 15, 2022, 01:26 AM UTC

    The scaling fix has been deployed. We will continue to monitor this evening.

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