Magensa Outage History

Magensa had 12 outages in the last 2 years totaling 294h 45m of downtime — averaging 0.5 incidents per month.

There were 12 Magensa outages since September 17, 2025 totaling 294h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://magensa.statuspage.io

Notice August 19, 2026

Non-Magensa - Worldpay incident.

Detected by Pingoru: Aug 19, 2026, 04:48 PM UTC
Resolved: Aug 19, 2026, 05:41 PM UTC
Duration: 53m

Affected: MPPG (All versions)Decrypt and Forward (All versions)QwickPAY Mobile/Virtual Terminalwww.QwickPAY.comUnigate

Timeline · 2 updates

monitoring Aug 19, 2026, 04:48 PM UTC

This is notification of a Non-Magensa related incident: Worldpay is reporting the following: Issue: There is an increase in failures for transactions authorizations processing on the Integrated Payments - Express, MercuryPay, and triPOS Cloud platforms. Status: Initial Impact: Some transactions may be declined. Actions Taken to Restore Service: Traffic has been redirected to mitigate the impact to clients. Worldpay technical resources are working to resolve an internal network issue and restore service. NEXT UPDATE : 2026-08-19 17:30:30 UTC | 2026-08-19 13:30:30 EDT
resolved Aug 19, 2026, 05:41 PM UTC

Worldpay update: Resolved. Incident Start: 2026-08-19 16:09:00 UTC | 2026-08-19 12:09:00 EDT Platform Affected: Integrated Payments - Transaction Authorizations Issue: There is an increase in failures for transaction authorizations processing on the Integrated Payments - Express, MercuryPay, and triPOS Cloud platforms. Status: Final Impact: Some transactions may have been declined. Actions Taken to Restore Service: Traffic was redirected to mitigate the impact to clients. Worldpay technical resources will continue to monitor the environment for stability. Incident Resolved: 2026-08-19 16:40:00 UTC | 2026-08-19 12:40:00 EDT

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Notice July 28, 2026

Notification: TSYS Pilot endpoint outage

Detected by Pingoru: Jul 28, 2026, 06:18 PM UTC
Resolved: Jul 31, 2026, 02:58 PM UTC
Duration: 2d 20h

Timeline · 1 update

monitoring Jul 28, 2026, 06:18 PM UTC

TSYS testing environment is experiencing an unplanned event causing limited connectivity. This will impact testing only for those with TSYS Pilot accounts on Magensa. There is currently no impact to production transactions.

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Major July 23, 2026

Service interruption

Detected by Pingoru: Jul 23, 2026, 03:15 PM UTC
Resolved: Jul 23, 2026, 06:55 PM UTC
Duration: 3h 40m

Affected: MPPG (All versions)Decrypt v1Decrypt v2Decrypt and Forward (All versions)QwickPAY Mobile/Virtual TerminalRemote Services (RS2, RS3, RMS)www.MagTek.comwww.Magensa.netwww.QwickPAY.comUnigate

Timeline · 6 updates

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Notice May 20, 2026

Non-Magensa Incident: WorldPay, element Express, slow response times.

Detected by Pingoru: May 20, 2026, 02:04 PM UTC
Resolved: May 20, 2026, 07:30 AM UTC
Duration: —

Timeline · 1 update

resolved May 20, 2026, 02:04 PM UTC

From WorldPay Incident Communications: Final Incident #: INC0505900 Incident Start: 2026-05-20 07:42:00 UTC | 2026-05-20 03:42:00 EDT Platform Affected: Integrated Payments - Express, MercuryPay, triPOS Cloud Issue: There was an incident affecting transaction processing on the Integrated Payments - Express, MercuryPay and triPOS Cloud platforms. Status: Final Impact: Some transactions may have resulted in an error. Actions Taken to Restore Service: Worldpay technical resources identified an unexpected issue during a scheduled change event. Worldpay will continue to monitor the processing environment for stability. Incident Resolved: 2026-05-20 08:12:00 UTC | 2026-05-20 04:12:00 EDT Worldpay Incident Communication Management Global Command Center

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Notice May 5, 2026

Magensa service degradation

Detected by Pingoru: May 05, 2026, 07:00 PM UTC
Resolved: May 06, 2026, 02:00 AM UTC
Duration: 7h

Timeline · 1 update

resolved May 08, 2026, 06:13 PM UTC

Slow/Intermittent transaction processing. Impacted services: MPPG, Unigate, DAF, Decrypt Network connections may have been delayed or rejected resulting in retries or failures (500 errors).

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Notice April 1, 2026

Magensa Unigate Service Down.

Detected by Pingoru: Apr 01, 2026, 06:08 PM UTC
Resolved: Apr 01, 2026, 07:48 PM UTC
Duration: 1h 40m

Affected: Unigate

Timeline · 2 updates

identified Apr 01, 2026, 06:08 PM UTC

Magensa Unigate Service is down. We're working to resolve the issue.
resolved Apr 01, 2026, 07:48 PM UTC

As of 11:28am PT, this incident was resolved

Read the full incident report →

Minor March 25, 2026

Magensa Decryption, Intermittent errors reported.

Detected by Pingoru: Mar 25, 2026, 04:26 PM UTC
Resolved: Mar 26, 2026, 06:44 PM UTC
Duration: 1d 2h

Affected: MPPG (All versions)Decrypt v2Decrypt and Forward (All versions)QwickPAY Mobile/Virtual TerminalUnigate

Timeline · 2 updates

investigating Mar 25, 2026, 04:26 PM UTC

We are currently investigating an intermittent Decryption failure issue.
resolved Mar 26, 2026, 06:44 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 10, 2025

Non-Magensa transaction errors during processing to HeartlandPortico endpoint impacting MPPGv3/v4 and DAFv3/v4

Detected by Pingoru: Nov 10, 2025, 04:10 PM UTC
Resolved: Nov 10, 2025, 05:04 PM UTC
Duration: 54m

Affected: MPPG (All versions)Decrypt and Forward (All versions)

Timeline · 3 updates

monitoring Nov 10, 2025, 04:10 PM UTC

Beginning at or around 7:17am PT today we started seeing long running transactions (> 20seconds) for MPPG/DAF transactions processing through Heartland – Production endpoints. Magensa systems are processing requests normally but the Processor Response coming back are showing the following messages: “System Error” or “Transaction has timed out. You may need to submit a reversal for the transaction.” The processor endpoint generating this error is: https://api2-c.heartlandportico.com/Hps.Exchange.PosGateway/PosGatewayService.asmx We will continue monitoring this situation.
monitoring Nov 10, 2025, 04:36 PM UTC

The processor is aware of the issue and is working to resolve the situation.
resolved Nov 10, 2025, 05:04 PM UTC

It appears the Heartland processing issue has been resolved.

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Notice October 27, 2025

Magensa Azure DC intermittent connection failures

Detected by Pingoru: Oct 27, 2025, 09:07 PM UTC
Resolved: Oct 28, 2025, 05:23 PM UTC
Duration: 20h 15m

Affected: MPPG (All versions)Decrypt v2Decrypt and Forward (All versions)Remote Services (RS2, RS3, RMS)

Timeline · 2 updates

investigating Oct 27, 2025, 09:07 PM UTC

At 1:46pm PT transaction connections started failing. Communications issue has been resolved as of 1:52pm PT and should be processing normally. Investigation is ongoing.
resolved Oct 28, 2025, 05:23 PM UTC

This incident has been resolved.

Read the full incident report →

Notice October 15, 2025

Magensa Services Unavailable

Detected by Pingoru: Oct 15, 2025, 07:21 PM UTC
Resolved: Oct 15, 2025, 07:23 PM UTC
Duration: 2m

Affected: MPPG (All versions)Decrypt v1Decrypt v2Decrypt and Forward (All versions)QwickPAY Mobile/Virtual TerminalRemote Services (RS2, RS3, RMS)www.MagTek.comwww.Magensa.netwww.QwickPAY.comUnigate

Timeline · 2 updates

investigating Oct 15, 2025, 07:21 PM UTC

Magensa services are currently unreachable. This is being investigated.
resolved Oct 15, 2025, 07:23 PM UTC

Connectivity restored.

Read the full incident report →

Notice September 17, 2025

Customer Reported Connectivity Issues - researching.

Detected by Pingoru: Sep 17, 2025, 05:44 PM UTC
Resolved: Sep 24, 2025, 03:06 PM UTC
Duration: 6d 21h

Affected: MPPG (All versions)Decrypt and Forward (All versions)Unigate

Timeline · 4 updates

investigating Sep 17, 2025, 05:44 PM UTC

We are investigating reports of intermittent connectivity/processing errors at this time.
monitoring Sep 17, 2025, 07:13 PM UTC

A remedy has been implemented and we are monitoring results.
monitoring Sep 23, 2025, 04:50 PM UTC

Issue has been resolved.
resolved Sep 24, 2025, 03:06 PM UTC

This incident has been resolved.

Read the full incident report →

Notice September 17, 2025

Intermittent Processing Errors

Detected by Pingoru: Sep 17, 2025, 02:31 AM UTC
Resolved: Sep 17, 2025, 01:30 AM UTC
Duration: —

Timeline · 1 update

resolved Sep 17, 2025, 02:31 AM UTC

Intermittent processing errors with message similar to "Unable to read data from the transport connection" causing transaction failures has been resolved.

Read the full incident report →