LumApps had 18 outages in the last 2 years totaling 236h 43m of downtime — averaging 0.7 incidents per month.
There were 18 LumApps outages since October 29, 2025 totaling 236h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our platforms are experiencing loading issue. Our team is already on it. Please check back in a few minutes.
Our engineering team has addressed the situation. Everything is running smoothly again. We apologize for the interruption to your workflow.
We are currently investigating reports of analytics data failing to load within the back office. Our team is working to resolve the issue as quickly as possible.
Analytics are now loading as expected. Thank you for your patience while we worked to get things back on track.
We are currently investigating an issue where modifications made within the CMS are not reflecting on the live site. Our engineering team is identifying the cause and working on a fix. Existing content remains accessible, but new updates may be delayed. We will provide another...
After first mitigation actions, we see improvement on the system overall performance. However we're still investigating an issue blocking content creation and updates on existing content. Our engineering team is still working around the clock to fully resolve the issue.
The team is actively investigating an issue that is preventing new content from being created and existing content from being updated. We are working diligently to resolve the issue.
The team continues to actively investigate the issue impacting the creation of new content and updates to existing content. We remain focused on identifying a resolution as quickly as possible and appreciate your continued patience.
We have successfully mitigated the root cause of the issue. The ability to save content is now working as expected, and content will be available immediately once again. If you need to immediately update any of the lingering content, please open the content in the CMS and click "Save"...
The issue with content publication have been mitigated and resolved. We have confirmed that contents published or updated during the incident are now correctly displaying on go-cell-005. We apologize for the disruption this incident caused and thank you for your patience.
We are currently investigating an issue where modifications made within the CMS are not reflecting on the live site. Our engineering team is identifying the cause and working on a fix. Existing content remains accessible, but new updates may be delayed. We will provide another update...
We are continuing to work toward a resolution for the ongoing CMS issues. While mitigation actions are currently underway, we have identified that this issue is also affecting content access via direct links, system notifications, and recent newsletters. Users clicking...
Our engineering team is still working around the clock to resolve the CMS and content access issues. Despite ongoing mitigation actions, we have not yet seen a significant improvement in system performance.
Our mitigation efforts are showing positive signs and are now rolling out across production. Content updates and referral links (newsletters/notifications) are beginning to function as expected. We will provide a final update once the propagation is complete and services are fully restored.<...
We have successfully mitigated the issue affecting CMS modifications and external links. We are now in the final stages of propagation. If you encounter any lingering issues with specific links or pages, please open the content in the CMS and click "Save" again. This will...
We’re aware that our Android app is currently experiencing loading issues and crashes across all devices. Our engineers are on the case and working toward a fix as we speak. Thanks for your patience — we'll get you back online soon!
Our engineering team has identified the root cause and is currently building a new version of the app containing the fix. Next Steps: We will begin deploying this update to the Google Play Store shortly. Once the deployment is confirmed and live for all regions, we will provide a...
We’ve released an update to fix the recent loading issues. If you had the issue, please update your app via the Google Play Store to the latest version (2026.0306.00).
The search functionality for go-cell-001 is currently experiencing intermittent issues. Our engineering team is aware of the problem and is investigating.
Global Search is recovering and functionality is being restored.
The issue impacting search for go-cell-001 has been resolved, and functionality has been restored.
We are currently investigating reports that some users are experiencing issues with content failing to load or display correctly within the mobile app. Our engineering team is actively looking into the root cause. We will provide an update as soon as we have more information. ...
The mobile app behavior is back to normal, and all content is loading as expected. We apologize for any disruption this caused to your day and appreciate your patience while our team worked to fix it.
We have identified an intermittent issue affecting the Ask AI module. Our team is actively working on implementing a fix. We will continue to provide updates here as work progresses.
The intermittent issue affecting the Ask AI module has been fully resolved. Our team has successfully implemented a fix and confirmed that the service is operating normally. Thank you for your patience while we addressed this.
Between 10:19 (Paris) and 10:24 (Paris), we experienced a brief issue resulting in login failures for a subset of users. The issue has been identified and resolved. All systems are currently operational and no further action is required from users.
Our engineers are working on an issue affecting the encoding process within LumApps Play. This currently impacts new video uploads that exceed 1 hour in duration, causing them to fail during the processing stage. Videos shorter than 1 hour are processing normally. Our...
The issue affecting the encoding process for videos exceeding 1 hour in duration has been fixed. New video uploads are now processing normally, regardless of their length. We have confirmed successful encoding on previously failing videos and will maintain active monitoring on all...
Customer have experienced navigation display issues. We mitigated the issue and will keep monitoring closely.
We identified an issue that prevented CSS from loading properly in the MS cells. The problem has been fixed, and normal styling has been restored.
We are currently experiencing an issue affecting the publication dates of certain content items. As a result, content list widgets (such as "Latest News" or "Recent Updates") may display items in the incorrect order. Our engineering team has identified the cause and is...
The issue affecting content publication dates has been resolved. A fix has been deployed to correct the sorting logic in all content list widgets. We apologize for the inconvenience.
We have briefly experienced issues loading images on the platform. This has been resolved following a swift response from our engineering team. We apologize for the inconvience.
We are currently investigating an issue affecting our extension service, following reports from multiple customers around. Our team is propagating mitigationmitigation.
Mitigation efforts were successful, and the underlying issue affecting the extension service has been resolved. Full service has been restored to all customers. We will continue to monitor the performance closely.
We are actively investigating an issue where our internal monitoring systems have detected abnormal latency in the delivery of user notifications. Users may experience a delay in receiving notifications. System functionality remains operational, but delivery times are...
Notification delivery is now operating at normal performance levels.
We are currently experiencing loading issues across our CMS service since 9:24 CET). Our team is actively investigating the cause and working to resolve it quickly. We apologize for the inconvenience and appreciate your patience.
We have implemented an initial mitigation that has significantly improved general content loading and page responsiveness. Most services are now functional. However, we are still experiencing an issue with image loading. Our engineering team is actively diagnosing the root...
The performance degradation and subsequent image loading issues have been fully mitigated and resolved. We have confirmed that content is loading quickly and images are displaying correctly across all platforms. We apologize for the disruption this incident caused and thank you for...