LumApps incident

Issues processing videos longer than 1 hour on LumApps Play

Minor Resolved View vendor source →

LumApps experienced a minor incident on January 28, 2026 affecting ms-cell-001 - LumApps (ms-cell-001 - LumApps) and ms-cell-002 - LumApps (ms-cell-002 - LumApps) and 1 more component, lasting 5d 15h. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 05:44 PM UTC
Resolved
Feb 03, 2026, 09:15 AM UTC
Duration
5d 15h
Detected by Pingoru
Jan 28, 2026, 05:44 PM UTC

Affected components

ms-cell-001 - LumApps (ms-cell-001 - LumApps)ms-cell-002 - LumApps (ms-cell-002 - LumApps)go-cell-005 - Play (go-cell-005 - Play)go-cell-002 - Play (go-cell-002 - Play)ms-cell-001 - Play (ms-cell-001 - Play)ms-cell-002 - Play (ms-cell-002 - Play)go-cell-600 - Play (go-cell-600 - Play)

Update timeline

  1. investigating Jan 28, 2026, 05:44 PM UTC

    Our engineers are working on an issue affecting the encoding process within LumApps Play. This currently impacts new video uploads that exceed 1 hour in duration, causing them to fail during the processing stage. Videos shorter than 1 hour are processing normally. Our...

  2. resolved Feb 03, 2026, 09:15 AM UTC

    The issue affecting the encoding process for videos exceeding 1 hour in duration has been fixed. New video uploads are now processing normally, regardless of their length. We have confirmed successful encoding on previously failing videos and will maintain active monitoring on all...