Luma Health incident

PIN Verification Delays

Notice Resolved View vendor source →

Luma Health experienced a notice incident on May 3, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 03, 2023, 01:48 PM UTC
Resolved
May 02, 2023, 07:00 PM UTC
Duration
—
Detected by Pingoru
May 03, 2023, 01:48 PM UTC

Update timeline

  1. resolved May 03, 2023, 01:48 PM UTC

    We experienced degradation affecting our PIN Verification functionality which could have resulted in delays in sending verification codes back to patients while completing PS+ forms. Patients may have noticed the delay from 4-8:15 pm PST. We apologize for any inconvenience this may have caused.