Luma Health incident
eClinicalWorks Server - Patient Scheduling Issue
Luma Health experienced a minor incident on June 8, 2023 affecting Luma Health Patient Web (patient.lumahealth.io), lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 08, 2023, 06:10 PM UTC
We have observed an issue on patient scheduling specific to ECW Server. Our rapid response team is investigating the issue and will post timely updates as more information is available. Thank you for your patience.
- investigating Jun 08, 2023, 06:44 PM UTC
We are continuing to investigate this issue.
- identified Jun 08, 2023, 06:54 PM UTC
Our team has identified the issue. The scope is limited to eClinical Works (eCW) customers. We are currently processing the impacted appointments for eCW customers.
- monitoring Jun 08, 2023, 07:08 PM UTC
Our team has completed processing the impacted appointments and we are currently monitoring the fix.
- resolved Jun 08, 2023, 08:16 PM UTC
Our team has completed the monitoring phase and verified that functionality is operating consistently as expected. We have fixed the backend update that affected eCW Customers. The cited update caused availabilities to be created at the wrong time slot for customers using the eCW Server. This caused patient scheduling pages to display the wrong times and allowed patients to book outside of working hours. The incorrect availabilities have been removed, and the schedule now reflects the correct times. Thank you for your patience.