Luma Health incident

Availabilities not Showing for RTA (Real Time Availabilities) Enabled Customers

Luma Health experienced a minor incident on June 13, 2023 affecting Luma Health Patient Web (patient.lumahealth.io), lasting 10m. The incident has been resolved; the full update timeline is below.

Started: Jun 13, 2023, 04:22 PM UTC
Resolved: Jun 13, 2023, 04:32 PM UTC
Duration: 10m
Detected by Pingoru: Jun 13, 2023, 04:22 PM UTC

Affected components

Luma Health Patient Web (patient.lumahealth.io)

Update timeline

investigating Jun 13, 2023, 04:22 PM UTC

Our Engineering team has identified that for customers that use RTA (Real Time Availabilities) for Online Scheduling, the availabilities are not being rendered in the scheduler landing page for patients. We are investigating what could have happened and we will be providing updates as soon as they become available.
resolved Jun 13, 2023, 04:32 PM UTC

This incident has been resolved.