Luma Health incident

Inbound Message Processing Degraded Performance

Notice Resolved View vendor source →

Luma Health experienced a notice incident on June 22, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2023, 01:14 PM UTC
Resolved
Jun 15, 2023, 09:00 PM UTC
Duration
—
Detected by Pingoru
Jun 22, 2023, 01:14 PM UTC

Update timeline

  1. resolved Jun 22, 2023, 01:14 PM UTC

    Our Engineering team identified an issue where Luma was unable to process inbound messages from a small percentage of patients starting on 06/15 at 6 pm PST until 06/21 at 12 pm PST. We were able to resend a batch of messages for impacted appointments in order to capture responses and process replies as expected.