Luma Health incident
eClinicalWorks Cloud - Delay on syncing appointments to Luma
Luma Health experienced a minor incident on June 15, 2023 affecting EHR/PM Integration System, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2023, 06:10 PM UTC
Our Engineering team has identified delays in syncing appointments from some ECW Cloud Customers. We are investigating the issue and will be providing updates as soon as they become available.
- identified Jun 15, 2023, 06:35 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 15, 2023, 08:41 PM UTC
The Engineering team has pushed out a fix related to the eClinical Works (eCW) structure change which affected earlier integration versions of eCW Cloud. We are monitoring the fix to the impacted clients using eClinical Works Cloud. We will provide timely updates as soon as possible.
- resolved Jun 15, 2023, 09:24 PM UTC
This incident was caused by un-communicated changes by eClinicalWorks (eCW) to their 10e and 11e versions which resulted in synchronization issues. The Luma Engineering team detected the problem and pushed a compatibility fix. We have verified that the updated versions now successfully synchronize. Thank you for being the best part of Luma Health