Luma Health incident

Third party outage that is affecting Hub & Patient Profile

Minor Resolved View vendor source →

Luma Health experienced a minor incident on June 29, 2023 affecting Luma Health Web (next.lumahealth.io) and Luma Health Patient Web (patient.lumahealth.io), lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2023, 03:42 AM UTC
Resolved
Jun 29, 2023, 04:23 AM UTC
Duration
41m
Detected by Pingoru
Jun 29, 2023, 03:42 AM UTC

Affected components

Luma Health Web (next.lumahealth.io)Luma Health Patient Web (patient.lumahealth.io)

Update timeline

  1. investigating Jun 29, 2023, 03:42 AM UTC

    We have identified a third party outage that is affecting Hub and Patient Profile. Our engineers are continuing their research and will provide an update as more information is available.

  2. identified Jun 29, 2023, 04:12 AM UTC

    Our investigation confirms that a third party is the source the outage. We have reached out to the third party provider and they have proposed a solution and applied their fix.

  3. monitoring Jun 29, 2023, 04:15 AM UTC

    Our engineering team is monitoring the third party fix and has observed improvements in our system. We will continue our monitoring efforts.

  4. resolved Jun 29, 2023, 04:23 AM UTC

    We have completed our monitoring and validated the third party fix. Hub and Patient Profile operate as expected.