Luma Health incident

Forms performance degradation

Minor Resolved View vendor source →

Luma Health experienced a minor incident on October 13, 2023 affecting Luma Health Patient Web (patient.lumahealth.io), lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2023, 01:55 PM UTC
Resolved
Oct 13, 2023, 02:52 PM UTC
Duration
57m
Detected by Pingoru
Oct 13, 2023, 01:55 PM UTC

Affected components

Luma Health Patient Web (patient.lumahealth.io)

Update timeline

  1. investigating Oct 13, 2023, 01:55 PM UTC

    We’re experiencing an API issue that may be impacting our Forms and we are currently looking into the issue. This is currently causing some availability not to be showing while trying to schedule appointments through Luma forms.

  2. monitoring Oct 13, 2023, 02:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 13, 2023, 02:52 PM UTC

    This incident has been resolved.