Luma Health incident

Epic Customers Only - Appointment Confirmation Delays

Minor Resolved View vendor source →

Luma Health experienced a minor incident on August 14, 2023 affecting EHR/PM Integration System, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2023, 07:07 PM UTC
Resolved
Aug 14, 2023, 08:28 PM UTC
Duration
1h 21m
Detected by Pingoru
Aug 14, 2023, 07:07 PM UTC

Affected components

EHR/PM Integration System

Update timeline

  1. investigating Aug 14, 2023, 07:07 PM UTC

    Our team identified that the Appointment confirmation status write-back for Epic Customers is being delayed. It is not impacting any other Epic <> Luma Integration workflows. All work is queued and will not be lost.

  2. identified Aug 14, 2023, 08:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 14, 2023, 08:28 PM UTC

    This incident has been resolved.