Luma Health incident

Elevated Errors and Slowness on Luma Health

Minor Resolved View vendor source →

Luma Health experienced a minor incident on May 8, 2024 affecting Luma Health Web (next.lumahealth.io) and Luma Health Patient Web (patient.lumahealth.io), lasting 51m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2024, 06:54 PM UTC
Resolved
May 08, 2024, 07:46 PM UTC
Duration
51m
Detected by Pingoru
May 08, 2024, 06:54 PM UTC

Affected components

Luma Health Web (next.lumahealth.io)Luma Health Patient Web (patient.lumahealth.io)

Update timeline

  1. investigating May 08, 2024, 06:54 PM UTC

    We're experiencing an elevated level of errors on Luma Health and are currently looking into the issue. This is currently causing an inability for certain users to use https://next.lumahealth.io and https://patient.lumahealth.io and associated services. Patient communication is not impacted at this time.

  2. investigating May 08, 2024, 07:25 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 08, 2024, 07:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2024, 07:46 PM UTC

    This incident has been resolved.