Luma Health experienced a major incident on June 28, 2024 affecting Communication Services, lasting 4h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 28, 2024, 10:47 PM UTC
Our Engineering team has identified that our email vendor unexpectedly interrupted our service. We're actively working to identify the root cause and we will also work on a replay strategy as soon as possible.
- identified Jun 28, 2024, 11:14 PM UTC
Our Engineering team is in contact with our vendor so they can re-establish our services as soon as possible. We will provide new updates as soon as they become available.
- monitoring Jun 29, 2024, 02:58 AM UTC
We have routed services to our backup email vendor and email service is restored. We will update again when we have moved traffic back to our primary email vendor.
- resolved Jun 29, 2024, 03:30 AM UTC
We have switched email providers to restore the service, and messages will be sent without any problems in the future.