Luma Health incident

Integration Issues with Microsoft-Based EHR Servers

Minor Resolved View vendor source →

Luma Health experienced a minor incident on July 19, 2024 affecting EHR/PM Integration System, lasting 6h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 01:28 PM UTC
Resolved
Jul 19, 2024, 08:23 PM UTC
Duration
6h 54m
Detected by Pingoru
Jul 19, 2024, 01:28 PM UTC

Affected components

EHR/PM Integration System

Update timeline

  1. investigating Jul 19, 2024, 01:28 PM UTC

    Due to an issue with Microsoft and Crowdstrike, we are experiencing integration failures with Microsoft-based EHR servers and API layers, including NextGen and Allscripts. We are actively working with the affected EHR providers to resolve this as quickly as possible.

  2. investigating Jul 19, 2024, 01:30 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 19, 2024, 02:02 PM UTC

    We are actively monitoring the situation and working with the affected EHR providers to resolve the issue.

  4. investigating Jul 19, 2024, 02:36 PM UTC

    We are actively working with the EHR providers, including NextGen, Allscripts, and Clinicient, to resolve the integration issues. If we identify any other EHRs with issues, we will update the status page accordingly.

  5. investigating Jul 19, 2024, 03:05 PM UTC

    We are still working on resolving the integration issues with the following potentially impacted EHRs: NextGen, Allscripts, and Clinicient.

  6. investigating Jul 19, 2024, 04:01 PM UTC

    We are still working on resolving the integration issues with the following potentially impacted EHRs: NextGen, Allscripts, and Clinicient.

  7. investigating Jul 19, 2024, 04:45 PM UTC

    We are still working on resolving the integration issue, which is now only impacting the NextGen EHR. We will continue to provide updates here.

  8. investigating Jul 19, 2024, 07:21 PM UTC

    We are still working on resolving the integration issue, which is now only impacting the NextGen EHR. We will continue to provide updates here.

  9. resolved Jul 19, 2024, 08:23 PM UTC

    NextGen team will work directly with the impacted customers. We will now close the incident on our end. Thank you for your patience and understanding.