Luma Health incident

Chat Hub Message issue

Notice Resolved View vendor source →

Luma Health experienced a notice incident on October 24, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2024, 07:33 PM UTC
Resolved
Oct 24, 2024, 01:30 AM UTC
Duration
—
Detected by Pingoru
Oct 24, 2024, 07:33 PM UTC

Update timeline

  1. resolved Oct 24, 2024, 07:33 PM UTC

    In a recent code deployment, our product engineering team released a new version of our Chat Hub feature. This change ended up affecting Luma users with the setting filterChatsByGroupsFacilities enabled - disabling their ability to communicate directly in the Patient Profile. The changes were reverted and this incident is resolved. We apologize for the inconvenience.