Luma Health incident

Users unable to send messages on Patient Profile

Notice Resolved View vendor source →

Luma Health experienced a notice incident on October 25, 2024 affecting Communication Services, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2024, 03:03 PM UTC
Resolved
Oct 25, 2024, 04:04 PM UTC
Duration
1h
Detected by Pingoru
Oct 25, 2024, 03:03 PM UTC

Affected components

Communication Services

Update timeline

  1. investigating Oct 25, 2024, 03:03 PM UTC

    Some users may be unable to send messages to patients using the Patient Profile Chat. Our team is currently investigating the issue.

  2. identified Oct 25, 2024, 03:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 25, 2024, 03:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 25, 2024, 04:04 PM UTC

    This incident has been resolved.