Luma Health experienced a minor incident on May 6, 2025 affecting Luma Health API and Communication Services and 1 more component, lasting 5h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Luma Health APICommunication ServicesEHR/PM Integration SystemAuth0 User Authentication (SSO)
Update timeline
- investigating May 06, 2025, 06:10 PM UTC
We're experiencing system delays and are currently looking into the issue. We will post a new update within the next 15 minutes.
- identified May 06, 2025, 06:26 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 06, 2025, 06:40 PM UTC
We are continuing to work on a fix for this issue.
- identified May 06, 2025, 06:59 PM UTC
We are continuing to work on a fix for this issue.
- identified May 06, 2025, 07:38 PM UTC
We were able to stabilize the other impacted services, but we're still seeing delays in messaging, and our team is actively working on a fix for it.
- resolved May 06, 2025, 11:52 PM UTC
This incident has been resolved.