Luma Health incident

Service Disruption

Ongoing since 08:50 PM UTC, affecting Luma Health Web (next.lumahealth.io) and Luma Health API and 1 more.

investigating Nov 02, 2026, 09:56 PM UTC

Our teams are continuing to work on the service disruption impacting the Luma platform. Most features will still be unavailable. Engineering is working to identify the root cause and restore normal operation. We will share additional details as they become available. We regret the inconvenience and thank you for your continued patience.

Started
Nov 02, 2026, 08:50 PM UTC
Resolved
Ongoing
Duration
● 2h 4m
Detected by Pingoru
Nov 02, 2026, 08:50 PM UTC

Affected components

Luma Health Web (next.lumahealth.io)Luma Health APICommunication ServicesEHR/PM Integration SystemLuma Health Patient Web (patient.lumahealth.io)Reporting and DatawarehouseAI Services

Update timeline

  1. investigating Nov 02, 2026, 08:50 PM UTC

    We’re currently experiencing a service disruption affecting the Luma platform. Functionality may be temporarily disrupted. Our engineering team is aware and is working to resolve it. We’ll share more information as soon as we have it. We apologize for the inconvenience and appreciate your patience.

  2. investigating Nov 02, 2026, 08:54 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 02, 2026, 09:22 PM UTC

    Status update: The Luma platform is still affected by the service disruption, and some functionality may be unavailable. Our engineering team is actively investigating the cause and working toward a resolution. We will provide another update as soon as more information is available. We apologize for the disruption and appreciate your patience.

  4. investigating Nov 02, 2026, 09:56 PM UTC

    Our teams are continuing to work on the service disruption impacting the Luma platform. Most features will still be unavailable. Engineering is working to identify the root cause and restore normal operation. We will share additional details as they become available. We regret the inconvenience and thank you for your continued patience.

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