Luma Health incident

Reminder Delays

Resolved after 44 minutes, affecting Communication Services, on June 23, 2023.

identified Jun 23, 2023, 07:44 PM UTC

The issue has been identified and a fix is being implemented.

Started
Jun 23, 2023, 07:18 PM UTC
Resolved
Jun 23, 2023, 08:02 PM UTC
Duration
44m
Detected by Pingoru
Jun 23, 2023, 07:18 PM UTC

Affected components

Communication Services

Update timeline

  1. investigating Jun 23, 2023, 07:18 PM UTC

    Our patient reminder system is running behind which may cause delays in patient messaging over all channels. All messages are queued and will not be lost.

  2. identified Jun 23, 2023, 07:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 23, 2023, 08:02 PM UTC

    This incident has been resolved.

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