Luma Health incident
Third party outage that is affecting Hub & Patient Profile
Resolved after 41 minutes, affecting Luma Health Web (next.lumahealth.io) and Luma Health Patient Web (patient.lumahealth.io), on June 29, 2023.
We have completed our monitoring and validated the third party fix. Hub and Patient Profile operate as expected.
Affected components
Update timeline
- investigating Jun 29, 2023, 03:42 AM UTC
We have identified a third party outage that is affecting Hub and Patient Profile. Our engineers are continuing their research and will provide an update as more information is available.
- identified Jun 29, 2023, 04:12 AM UTC
Our investigation confirms that a third party is the source the outage. We have reached out to the third party provider and they have proposed a solution and applied their fix.
- monitoring Jun 29, 2023, 04:15 AM UTC
Our engineering team is monitoring the third party fix and has observed improvements in our system. We will continue our monitoring efforts.
- resolved Jun 29, 2023, 04:23 AM UTC
We have completed our monitoring and validated the third party fix. Hub and Patient Profile operate as expected.
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