Luma Health incident

Chat Hub Slowness

Resolved after 21 minutes, affecting Luma Health Web (next.lumahealth.io) and Luma Health Patient Web (patient.lumahealth.io), on September 14, 2023.

investigating Sep 14, 2023, 09:39 PM UTC

We're experiencing an elevated level of errors in our Chat Hub Application and we are currently looking into the issue. This is currently causing an inability for certain users to access it or delays in sending or receiving messages.

Started
Sep 14, 2023, 09:39 PM UTC
Resolved
Sep 14, 2023, 10:00 PM UTC
Duration
21m
Detected by Pingoru
Sep 14, 2023, 09:39 PM UTC

Affected components

Luma Health Web (next.lumahealth.io)Luma Health Patient Web (patient.lumahealth.io)

Update timeline

  1. investigating Sep 14, 2023, 09:39 PM UTC

    We're experiencing an elevated level of errors in our Chat Hub Application and we are currently looking into the issue. This is currently causing an inability for certain users to access it or delays in sending or receiving messages.

  2. resolved Sep 14, 2023, 10:00 PM UTC

    This incident has been resolved.

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