Resolved after 3 hours 16 minutes, affecting Twilio SMS Long Code, North America, on September 28, 2023.
We replayed the failed messages. We will continue to monitor to ensure full-service recovery.
Affected components
Update timeline
- investigating Sep 28, 2023, 08:24 PM UTC
Our third-party SMS vendor, Twilio, is experiencing degraded performance which could impact message deliverability to AT&T and Verizon. Our team is in contact with their engineering team and will provide updates as soon as they become available.
- monitoring Sep 28, 2023, 08:46 PM UTC
We are observing successful delivery to Verizon and AT&T networks in the US. We will continue to monitor to ensure full-service recovery. Our team is currently working to replay the failed reminders.
- monitoring Sep 28, 2023, 09:13 PM UTC
We replayed the failed messages. We will continue to monitor to ensure full-service recovery.
- resolved Sep 28, 2023, 11:40 PM UTC
This incident has been resolved.
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