Resolved after 7 hours 42 minutes, affecting Luma Health Web (next.lumahealth.io) and Communication Services and 1 more, on November 1, 2023.
We've resolved the elevated error levels on Luma Health. Users can now access https://next.lumahealth.io and https://patient.lumahealth.io without interruptions, and associated services are working as expected. Thank you for your patience and continued support.
Affected components
Update timeline
- investigating Nov 01, 2023, 05:31 PM UTC
We're experiencing an elevated level of errors on Luma Health and are currently looking into the issue. This is currently causing an inability for certain users to use https://next.lumahealth.io and https://patient.lumahealth.io and associated services. Patient communication is not impacted at this time.
- investigating Nov 01, 2023, 05:53 PM UTC
We're experiencing an elevated level of errors on Luma Health and are currently looking into the issue. This is currently causing an inability for certain users to use https://next.lumahealth.io and https://patient.lumahealth.io and associated services. Users may also see degraded performance while using our Chat HUB functionality. No other patient communication service should be impacted at the moment.
- investigating Nov 01, 2023, 06:19 PM UTC
We're experiencing an elevated level of errors on Luma Health. This is currently causing an inability for certain users to use https://next.lumahealth.io and https://patient.lumahealth.io and associated services. The Incident team is still investigating the issue. Our next update will be in 30 minutes or sooner if any changes occur.
- investigating Nov 01, 2023, 06:47 PM UTC
We're experiencing an elevated level of errors on Luma Health. This is currently causing an inability for certain users to use https://next.lumahealth.io and https://patient.lumahealth.io and associated services. The Incident team engaged additional resources to troubleshoot the issue. Our next update will be in 30 minutes or sooner if any changes occur.
- identified Nov 01, 2023, 06:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 01, 2023, 07:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 02, 2023, 01:13 AM UTC
We've resolved the elevated error levels on Luma Health. Users can now access https://next.lumahealth.io and https://patient.lumahealth.io without interruptions, and associated services are working as expected. Thank you for your patience and continued support.
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