Luma Health incident

Messaging Delays

Resolved after 7 hours 6 minutes, affecting Communication Services, on November 15, 2023.

monitoring Nov 16, 2023, 12:15 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 15, 2023, 07:26 PM UTC
Resolved
Nov 16, 2023, 02:32 AM UTC
Duration
7h 6m
Detected by Pingoru
Nov 15, 2023, 07:26 PM UTC

Affected components

Communication Services

Update timeline

  1. investigating Nov 15, 2023, 07:26 PM UTC

    We're currently experiencing a high volume of messages, which may lead to delays in message delivery. Our team is working to resolve this promptly. We apologize for any inconvenience and appreciate your patience.

  2. identified Nov 15, 2023, 08:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 16, 2023, 12:15 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 16, 2023, 12:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 16, 2023, 02:32 AM UTC

    This incident has been resolved.

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