Luma Health incident
EHR integration delays for server-based integrations
Resolved after 7 hours 2 minutes, affecting EHR/PM Integration System, on March 13, 2024.
The engineering team has deployed a pair of fixes to the service. All syncs have been catching up over the past hour and the team is now monitoring and validating the fixes.
Affected components
Update timeline
- investigating Mar 13, 2024, 03:04 PM UTC
Customers with server-based integrations may notice degraded performance in their EHR integration. This can result in delays in updating appointment status, creating appointments, and/or synchronizing new appointments.
- investigating Mar 13, 2024, 04:12 PM UTC
The engineering team is still investigating the issue and trying to find the root cause. Some integrations are recovering but we are still experiencing some degraded performances.
- investigating Mar 13, 2024, 05:49 PM UTC
We have seen improvements for some integrations but others are still lagging behind. The engineering team is still actively investigating and troubleshooting every integration.
- investigating Mar 13, 2024, 08:07 PM UTC
Most of the integrations have been able to sync today but we are still seeing intermittent failures that the team is investigating and troubleshooting.
- monitoring Mar 13, 2024, 09:44 PM UTC
The engineering team has deployed a pair of fixes to the service. All syncs have been catching up over the past hour and the team is now monitoring and validating the fixes.
- resolved Mar 13, 2024, 10:07 PM UTC
All accounts have caught up. this incident is resolved
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