Resolved after 3 hours 17 minutes, affecting Communication Services and Twilio SMS, on March 26, 2024.
A fix has been implemented on the vendor's end and queued-up messages should be sent in the next couple of hours.
Affected components
Communication ServicesTwilio SMS
Update timeline
- investigating Mar 26, 2024, 04:34 PM UTC
Our messaging system is running behind which may cause delays in patient messaging over all channels, due to an incident in our primary SMS vendor Twilio. All messages are queued and will not be lost.
- monitoring Mar 26, 2024, 04:40 PM UTC
A fix has been implemented on the vendor's end and queued-up messages should be sent in the next couple of hours.
- resolved Mar 26, 2024, 07:52 PM UTC
This incident has been resolved.
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