Luma Health incident

next.lumahealth.io Login Issues

Resolved after 33 minutes, affecting Luma Health Web (next.lumahealth.io), on April 10, 2024.

monitoring Apr 10, 2024, 01:26 PM UTC

A fix has been applied, and impacted users are once again able to access the product. Our team is currently monitoring.

Started
Apr 10, 2024, 01:16 PM UTC
Resolved
Apr 10, 2024, 01:49 PM UTC
Duration
33m
Detected by Pingoru
Apr 10, 2024, 01:16 PM UTC

Affected components

Luma Health Web (next.lumahealth.io)

Update timeline

  1. identified Apr 10, 2024, 01:16 PM UTC

    Some customers are reporting issues logging into the product. Our team has identified the root cause and a fix is underway. This issue is only impacting the user interface (i.e. https://next.lumahealth.io), all automated workflows and embedded applications are still functionally normally.

  2. monitoring Apr 10, 2024, 01:26 PM UTC

    A fix has been applied, and impacted users are once again able to access the product. Our team is currently monitoring.

  3. resolved Apr 10, 2024, 01:49 PM UTC

    This incident has been resolved.

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