Resolved after 4 hours 8 minutes, affecting EHR/PM Integration System, on April 30, 2024.
This issue is resolved. We were able to issue a new certificate and deploy it to our Cloudflare instance, restoring the connection between the EHR servers and Luma. Between yesterday, 04/29, at 6pm PT and today, 04/30, at 9:30am PT, server-based integrations (LumaLink) weren't able to sync data and writeback data back to the EHR. If you're not sure whether this impacted your instance or if you have other integration-related issues, don't hesitate to reach out to Luma Health Support, we will be more than glad to assist you.
Affected components
Update timeline
- investigating Apr 30, 2024, 02:03 PM UTC
Our EHR integration system for Server-Based Integration are running behind which may cause delays in updating appointment status, creating appointments, and synchronizing new appointments, etc. All work is queued and will not be lost.
- investigating Apr 30, 2024, 02:40 PM UTC
We continue to investigate the issue impacting our Server-Based (LumaLink) EHR Integration system, which may cause delays in updating appointment status, creating appointments, synchronizing new appointments, etc. All work is queued and will not be lost.
- identified Apr 30, 2024, 03:21 PM UTC
Our security vendor, Cloudflare, updated certificate requirements a month ahead of schedule. We are in discussions with them for remediation. We will be providing a new update shortly.
- identified Apr 30, 2024, 03:50 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 30, 2024, 04:31 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 30, 2024, 05:01 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 30, 2024, 05:35 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 30, 2024, 06:11 PM UTC
This issue is resolved. We were able to issue a new certificate and deploy it to our Cloudflare instance, restoring the connection between the EHR servers and Luma. Between yesterday, 04/29, at 6pm PT and today, 04/30, at 9:30am PT, server-based integrations (LumaLink) weren't able to sync data and writeback data back to the EHR. If you're not sure whether this impacted your instance or if you have other integration-related issues, don't hesitate to reach out to Luma Health Support, we will be more than glad to assist you.
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