Resolved after 4 hours 42 minutes, affecting Communication Services, on June 28, 2024.
We have switched email providers to restore the service, and messages will be sent without any problems in the future.
Affected components
Update timeline
- investigating Jun 28, 2024, 10:47 PM UTC
Our Engineering team has identified that our email vendor unexpectedly interrupted our service. We're actively working to identify the root cause and we will also work on a replay strategy as soon as possible.
- identified Jun 28, 2024, 11:14 PM UTC
Our Engineering team is in contact with our vendor so they can re-establish our services as soon as possible. We will provide new updates as soon as they become available.
- monitoring Jun 29, 2024, 02:58 AM UTC
We have routed services to our backup email vendor and email service is restored. We will update again when we have moved traffic back to our primary email vendor.
- resolved Jun 29, 2024, 03:30 AM UTC
We have switched email providers to restore the service, and messages will be sent without any problems in the future.
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