Luma Health incident

Chat Hub Message issue

Resolved on October 24, 2024.

resolved Oct 24, 2024, 07:33 PM UTC

In a recent code deployment, our product engineering team released a new version of our Chat Hub feature. This change ended up affecting Luma users with the setting filterChatsByGroupsFacilities enabled - disabling their ability to communicate directly in the Patient Profile. The changes were reverted and this incident is resolved. We apologize for the inconvenience.

Started: Oct 24, 2024, 01:30 AM UTC
Resolved: Oct 24, 2024, 01:30 AM UTC
Duration: –
Detected by Pingoru: Oct 24, 2024, 01:30 AM UTC

Update timeline

resolved Oct 24, 2024, 07:33 PM UTC

In a recent code deployment, our product engineering team released a new version of our Chat Hub feature. This change ended up affecting Luma users with the setting filterChatsByGroupsFacilities enabled - disabling their ability to communicate directly in the Patient Profile. The changes were reverted and this incident is resolved. We apologize for the inconvenience.

Your product runs on more than Luma Health

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.