Luma Health incident

System Delays

Resolved after 5 hours 41 minutes, affecting Luma Health API and Communication Services and 1 more, on May 6, 2025.

identified May 06, 2025, 07:38 PM UTC

We were able to stabilize the other impacted services, but we're still seeing delays in messaging, and our team is actively working on a fix for it.

Started: May 06, 2025, 06:10 PM UTC
Resolved: May 06, 2025, 11:52 PM UTC
Duration: 5h 41m
Detected by Pingoru: May 06, 2025, 06:10 PM UTC

Affected components

Luma Health APICommunication ServicesEHR/PM Integration SystemAuth0 User Authentication (SSO)

Update timeline

investigating May 06, 2025, 06:10 PM UTC

We're experiencing system delays and are currently looking into the issue. We will post a new update within the next 15 minutes.
identified May 06, 2025, 06:26 PM UTC

The issue has been identified and a fix is being implemented.
identified May 06, 2025, 06:40 PM UTC

We are continuing to work on a fix for this issue.
identified May 06, 2025, 06:59 PM UTC

We are continuing to work on a fix for this issue.
identified May 06, 2025, 07:38 PM UTC

We were able to stabilize the other impacted services, but we're still seeing delays in messaging, and our team is actively working on a fix for it.
resolved May 06, 2025, 11:52 PM UTC

This incident has been resolved.

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