There were 5 LucidLink outages since February 3, 2026 totaling 3h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.
Customers may have experienced issues connecting to filespaces in the India region caused by an upstream ISP. The issue started at 19.30 and finished by 21:10 UTC.
We are investigating a critical issue with our New LucidLink Webservice. Users are currently unable to log in to the New LucidLink application, and those with active sessions are experiencing disconnections from their filespaces.
The critical issue with our New LucidLink Webservice has been identified and resolved. Users should now be able to log in to the New LucidLink application. Any users who are still receiving messages that the service is unreachable, please submit a support ticket with us to investigate. https://support.lucidlink.com/hc/en-us/requests/new
We have identified an issue preventing the creation of New LucidLink filespaces. While existing filespaces remain fully accessible and functional, the provisioning of new filespaces is currently not possible. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented, and we are monitoring the results.
We have identified the root cause affecting New LucidLink filespace creation and are currently deploying a fix. During this deployment, the ability to create new filespaces will remain temporarily unavailable.
The issue preventing the creation of New LucidLink filespaces has been resolved. A network failure exposed a bug affecting 3.x filespace creation. DevOps was able to resolve the issue and restore service and new filespaces are now being created successfully. We will continue monitoring the service for any issues - please create a Support ticket if you experience any problems creating a new filespace.
Our Engineering team identified an area in our webservice backend that required an emergency maintenance downtime to fix. Customers may have experienced short disconnect from the filespace in their clients but should have been able to reconnect without further incident.
Resolved – Between 12:20 PM and 12:25 PM UTC, a deployment of our New LucidLink web service caused a brief service interruption. During this 5-minute window, active users were disconnected from their workspaces, and new logins were unavailable. Our team has stabilized the service, and all systems are now performing normally. We are conducting a thorough review of our deployment process to ensure this does not happen again. We apologize for the disruption to your workflow.
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