LucidLink incident

IBM connectivity issues

LucidLink is currently experiencing a minor incident affecting LucidLink (Europe), which began 7h ago. The vendor's full update timeline is below.

Started
May 07, 2026, 09:03 AM UTC
Resolved
Ongoing
Duration
● 6h 58m
Detected by Pingoru
May 07, 2026, 09:03 AM UTC

Affected components

LucidLink (Europe)

Update timeline

  1. investigating May 07, 2026, 09:03 AM UTC

    Customers with IBM filespaces are experiencing degraded performance since 8:00 AM UTC on the 7th of May, 2026. We are in contact with IBM and will update the status page upon progress.

  2. identified May 07, 2026, 12:42 PM UTC

    We have identified the cause of the degraded performance for filespaces in the ams03 region. IBM has reported a fire at the data center facility serving this region. The facility has been safely evacuated with no injuries reported. IBM is currently working with emergency services to assess the impact on operations. While this is a third-party facility incident, we are monitoring the situation closely.

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