Is LucidLink down?

LucidLink has investigated and identified a service disruption in the Southwestern US region, with clients unable to connect to LucidLink infrastructure. Although this outage does affect the client routes to the LucidLink infrastructure, the data in the LucidLink Filespaces is not at risk. It has been determined that this disruption has been caused by a service incident with Cogent Communications and their network infrastructure. Here is the information from Cogent Communications on their status page: https://ecogent.cogentco.com/network-status Customers in the Los Angeles and Southwestern United States areas may be experiencing increased latency and/or service disruptions due to two separate fiber cuts. Transoceanic traffic to certain Asia-Pacific regions may also be affected. Cogent Engineers are currently being dispatched to both locations, and our third-party fiber vendor has also been engaged to assist with restoration efforts. There is no ETR at this time. We will continue to update here as we have more information.

All LucidLink services are operational. The connectivity disruption identified earlier is related to the external Cogent Communications network incident and is not caused by LucidLink infrastructure. Cogent Communications continues to provide updates on the incident here: https://ecogent.cogentco.com/network-status Some previously affected customers have reported restored connectivity. Customers who continue to experience connectivity issues are advised to contact their Internet Service Provider, as the issue may be related to network routing through Cogent or other upstream providers. We are continuing to monitor customer connectivity and the progress of the Cogent network recovery and will provide further updates if there are any significant changes.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are monitoring intermittent access issues affecting a limited number of LucidLink filespaces using Wasabi object storage. Affected customers may experience connection errors, interrupted or partial file transfers, or brief difficulty accessing their filespace. Wasabi has linked recent cases to temporary service conditions and infrastructure maintenance affecting subsets of storage resources. Wasabi has advised that these conditions are temporary and that service should recover automatically once the affected maintenance or service event is complete. While previously affected filespaces have recovered, we continue to receive isolated reports. We are working with Wasabi and monitoring for further impact.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

A fix has been deployed and verified. We are now monitoring ongoing operations to ensure operation.

This incident has been resolved.

We are investigating intermittent connectivity issues affecting some customers hosted in the IBM us-south region. The issue appears to be network-related, and we are working with IBM to identify the cause and restore stable connectivity. We will provide further updates as more information becomes available.

We are continuing to investigate intermittent connectivity issues affecting some customers across multiple IBM Cloud regions. We are working closely with IBM Cloud to identify the root cause and restore stable connectivity. We will provide another update as soon as more information becomes available.

IBM has reviewed the network traces and confirmed that the packet loss occurred before traffic reached its network, indicating an issue with an upstream Internet service provider. Customer reports indicate that connectivity has returned to normal, and we are continuing to monitor the situation.

This incident has been resolved.