LucidLink Service Disruption
Affected: LucidLink (North America)LucidLink (Latin America)LucidLink (Asia-Pacific)LucidLink (Europe)
LucidLink Outage History
LucidLink is up right nowLucidLink had 12 outages in the last 2 years totaling 387h 24m of downtime — averaging 0.5 incidents per month.
There were 12 LucidLink outages since October 6, 2025 totaling 387h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
Intermittent Access Issues Affecting Some Wasabi-Backed Filespaces
Affected: LucidLink (North America)LucidLink (Europe)
Timeline · 2 updates
- monitoring Aug 06, 2026, 09:20 PM UTC
We are monitoring intermittent access issues affecting a limited number of LucidLink filespaces using Wasabi object storage. Affected customers may experience connection errors, interrupted or partial file transfers, or brief difficulty accessing their filespace. Wasabi has linked recent cases to temporary service conditions and infrastructure maintenance affecting subsets of storage resources. Wasabi has advised that these conditions are temporary and that service should recover automatically once the affected maintenance or service event is complete. While previously affected filespaces have recovered, we continue to receive isolated reports. We are working with Wasabi and monitoring for further impact.
- resolved Aug 12, 2026, 07:01 AM UTC
This incident has been resolved.
Intermittent Filespace Creation - New LucidLink (3.x)
Affected: LucidLink (North America)LucidLink (Latin America)LucidLink (Asia-Pacific)LucidLink (Europe)
Timeline · 4 updates
- identified Jul 24, 2026, 12:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 24, 2026, 12:44 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 24, 2026, 01:35 PM UTC
A fix has been deployed and verified. We are now monitoring ongoing operations to ensure operation.
- resolved Jul 24, 2026, 01:59 PM UTC
This incident has been resolved.
Intermittent Connectivity Issues Affecting IBM Storage
Affected: LucidLink (North America)
Timeline · 4 updates
- investigating Jul 13, 2026, 09:40 PM UTC
We are investigating intermittent connectivity issues affecting some customers hosted in the IBM us-south region. The issue appears to be network-related, and we are working with IBM to identify the cause and restore stable connectivity. We will provide further updates as more information becomes available.
- investigating Jul 13, 2026, 09:59 PM UTC
We are continuing to investigate intermittent connectivity issues affecting some customers across multiple IBM Cloud regions. We are working closely with IBM Cloud to identify the root cause and restore stable connectivity. We will provide another update as soon as more information becomes available.
- monitoring Jul 13, 2026, 11:36 PM UTC
IBM has reviewed the network traces and confirmed that the packet loss occurred before traffic reached its network, indicating an issue with an upstream Internet service provider. Customer reports indicate that connectivity has returned to normal, and we are continuing to monitor the situation.
- resolved Jul 14, 2026, 03:56 AM UTC
This incident has been resolved.
IBM connectivity issues
Affected: LucidLink (Europe)
Timeline · 8 updates
Connectivity issues in India region
Affected: LucidLink (Asia-Pacific)
Timeline · 1 update
- resolved Feb 27, 2026, 10:40 PM UTC
Customers may have experienced issues connecting to filespaces in the India region caused by an upstream ISP. The issue started at 19.30 and finished by 21:10 UTC.
New LucidLink connection and login Issues
Affected: LucidLink (North America)LucidLink (Latin America)LucidLink (Asia-Pacific)LucidLink (Europe)
Timeline · 2 updates
- investigating Feb 13, 2026, 04:03 PM UTC
We are investigating a critical issue with our New LucidLink Webservice. Users are currently unable to log in to the New LucidLink application, and those with active sessions are experiencing disconnections from their filespaces.
- resolved Feb 13, 2026, 05:22 PM UTC
The critical issue with our New LucidLink Webservice has been identified and resolved. Users should now be able to log in to the New LucidLink application. Any users who are still receiving messages that the service is unreachable, please submit a support ticket with us to investigate. https://support.lucidlink.com/hc/en-us/requests/new
Filespace Creation Issues
Affected: LucidLink (North America)LucidLink (Latin America)LucidLink (Asia-Pacific)LucidLink (Europe)
Timeline · 5 updates
- investigating Feb 12, 2026, 12:35 PM UTC
We have identified an issue preventing the creation of New LucidLink filespaces. While existing filespaces remain fully accessible and functional, the provisioning of new filespaces is currently not possible. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible.
- identified Feb 12, 2026, 12:59 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 12, 2026, 01:00 PM UTC
A fix has been implemented, and we are monitoring the results.
- identified Feb 12, 2026, 02:22 PM UTC
We have identified the root cause affecting New LucidLink filespace creation and are currently deploying a fix. During this deployment, the ability to create new filespaces will remain temporarily unavailable.
- resolved Feb 12, 2026, 05:09 PM UTC
The issue preventing the creation of New LucidLink filespaces has been resolved. A network failure exposed a bug affecting 3.x filespace creation. DevOps was able to resolve the issue and restore service and new filespaces are now being created successfully. We will continue monitoring the service for any issues - please create a Support ticket if you experience any problems creating a new filespace.
Emergency maintenance of 3.0 WebService Database
Timeline · 1 update
- resolved Feb 09, 2026, 05:50 PM UTC
Our Engineering team identified an area in our webservice backend that required an emergency maintenance downtime to fix. Customers may have experienced short disconnect from the filespace in their clients but should have been able to reconnect without further incident.
Service Disruption: New LucidLink Web Service
Timeline · 1 update
- resolved Feb 03, 2026, 01:32 PM UTC
Resolved – Between 12:20 PM and 12:25 PM UTC, a deployment of our New LucidLink web service caused a brief service interruption. During this 5-minute window, active users were disconnected from their workspaces, and new logins were unavailable. Our team has stabilized the service, and all systems are now performing normally. We are conducting a thorough review of our deployment process to ensure this does not happen again. We apologize for the disruption to your workflow.
AWS outage impacting LucidLink
Affected: LucidLink (North America)LucidLink (Latin America)LucidLink (Asia-Pacific)LucidLink (Europe)
Timeline · 3 updates
- identified Oct 20, 2025, 09:54 AM UTC
Amazon Web Services (AWS) is currently experiencing a major outage in the US-EAST-1 region. This global AWS issue is causing increased error rates and latency across multiple AWS services, which may impact access to LucidLink for some users. Our engineering and operations teams are actively monitoring the situation and working closely with AWS to restore normal performance as soon as possible. We’ll continue to share updates as AWS provides more information. Thank you for your patience. We know how critical uptime is for your workflows, and we’re doing everything possible to minimize disruption.
- monitoring Oct 20, 2025, 10:43 AM UTC
Earlier today, a major outage in the AWS US-EAST-1 region temporarily affected parts of LucidLink’s Classic environment. For about 30–35 minutes, some Classic users may have been unable to log in to their filespaces. No data or connected users were affected: Anyone already logged in remained fully connected and continued working without interruption. No performance degradation was observed or reported on the new LucidLink: all systems continue to operate normally. Thanks for your patience while we worked through today’s AWS outage. Service is fully restored and running as expected.
- resolved Oct 21, 2025, 08:37 AM UTC
This incident has been resolved.
Release 3.3.7372 - macOS connectivity issues
Timeline · 1 update
- resolved Oct 06, 2025, 01:03 PM UTC
We published a release today (3.3.7372) and had reports that users were unable to reconnect to their filespace following the update. As such, we have pulled the release from our website while we investigate what has caused this. This appears to affect macOS only and only certain configurations. The advice for anyone affected is to follow the steps below: 1. Quit the LucidLink application completely 2. Download the previous release from our website, which is now the latest public release: https://www.lucidlink.com/download/new-ll-latest/macos/stable/ 3. Delete `/Applications/LucidLink.app` Please note, this does not delete or affect any data in your filespace. 4. Install from the `lucidlink-3.3.7297.pkg` 5. Reconnect to your filespace. If you have any issues, please raise a support ticket with us.