LucidLink experienced a critical incident on February 13, 2026 affecting LucidLink (North America) and LucidLink (Latin America) and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 13, 2026, 04:03 PM UTC
We are investigating a critical issue with our New LucidLink Webservice. Users are currently unable to log in to the New LucidLink application, and those with active sessions are experiencing disconnections from their filespaces.
- resolved Feb 13, 2026, 05:22 PM UTC
The critical issue with our New LucidLink Webservice has been identified and resolved. Users should now be able to log in to the New LucidLink application. Any users who are still receiving messages that the service is unreachable, please submit a support ticket with us to investigate. https://support.lucidlink.com/hc/en-us/requests/new