LucidLink incident

New LucidLink service issue

Notice Resolved View vendor source →

LucidLink experienced a notice incident on September 26, 2025 affecting LucidLink (North America) and LucidLink (Latin America) and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 07:44 AM UTC
Resolved
Sep 26, 2025, 08:16 AM UTC
Duration
31m
Detected by Pingoru
Sep 26, 2025, 07:44 AM UTC

Affected components

LucidLink (North America)LucidLink (Latin America)LucidLink (Asia-Pacific)LucidLink (Europe)

Update timeline

  1. monitoring Sep 26, 2025, 07:44 AM UTC

    Our New LucidLink webservice experienced an issue earlier today that resulted in users getting disconnected from their filespaces and not being able to log back in. We found the root cause and applied a fix. We are currently monitoring the status of the service, but users should be able to log back in and continue working.

  2. resolved Sep 26, 2025, 08:16 AM UTC

    The issue was identified and fixed, and normal service was restored at 10:36 UTC. We continued to monitor the status following successful reports of logins, which now confirm the issue is resolved.