LucidLink Outage History

LucidLink is up right now

LucidLink had 13 outages in the last 2 years totaling 232h 4m of downtime — averaging 0.5 incidents per month.

There were 13 LucidLink outages since September 2, 2025 totaling 232h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lucidlink.com

Minor July 13, 2026

Intermittent Connectivity Issues Affecting IBM Storage

Detected by Pingoru
Jul 13, 2026, 09:40 PM UTC
Resolved
Jul 14, 2026, 03:56 AM UTC
Duration
6h 15m
Affected: LucidLink (North America)
Timeline · 4 updates
  1. investigating Jul 13, 2026, 09:40 PM UTC

    We are investigating intermittent connectivity issues affecting some customers hosted in the IBM us-south region. The issue appears to be network-related, and we are working with IBM to identify the cause and restore stable connectivity. We will provide further updates as more information becomes available.

  2. investigating Jul 13, 2026, 09:59 PM UTC

    We are continuing to investigate intermittent connectivity issues affecting some customers across multiple IBM Cloud regions. We are working closely with IBM Cloud to identify the root cause and restore stable connectivity. We will provide another update as soon as more information becomes available.

  3. monitoring Jul 13, 2026, 11:36 PM UTC

    IBM has reviewed the network traces and confirmed that the packet loss occurred before traffic reached its network, indicating an issue with an upstream Internet service provider. Customer reports indicate that connectivity has returned to normal, and we are continuing to monitor the situation.

  4. resolved Jul 14, 2026, 03:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 27, 2026

Connectivity issues in India region

Detected by Pingoru
Feb 27, 2026, 10:40 PM UTC
Resolved
Feb 27, 2026, 10:40 PM UTC
Duration
—
Affected: LucidLink (Asia-Pacific)
Timeline · 1 update
  1. resolved Feb 27, 2026, 10:40 PM UTC

    Customers may have experienced issues connecting to filespaces in the India region caused by an upstream ISP. The issue started at 19.30 and finished by 21:10 UTC.

Read the full incident report →

Critical February 13, 2026

New LucidLink connection and login Issues

Detected by Pingoru
Feb 13, 2026, 04:03 PM UTC
Resolved
Feb 13, 2026, 05:22 PM UTC
Duration
1h 19m
Affected: LucidLink (North America)LucidLink (Latin America)LucidLink (Asia-Pacific)LucidLink (Europe)
Timeline · 2 updates
  1. investigating Feb 13, 2026, 04:03 PM UTC

    We are investigating a critical issue with our New LucidLink Webservice. Users are currently unable to log in to the New LucidLink application, and those with active sessions are experiencing disconnections from their filespaces.

  2. resolved Feb 13, 2026, 05:22 PM UTC

    The critical issue with our New LucidLink Webservice has been identified and resolved. Users should now be able to log in to the New LucidLink application. Any users who are still receiving messages that the service is unreachable, please submit a support ticket with us to investigate. https://support.lucidlink.com/hc/en-us/requests/new

Read the full incident report →

Notice February 12, 2026

Filespace Creation Issues

Detected by Pingoru
Feb 12, 2026, 12:35 PM UTC
Resolved
Feb 12, 2026, 03:00 PM UTC
Duration
2h 25m
Affected: LucidLink (North America)LucidLink (Latin America)LucidLink (Asia-Pacific)LucidLink (Europe)
Timeline · 5 updates
  1. investigating Feb 12, 2026, 12:35 PM UTC

    We have identified an issue preventing the creation of New LucidLink filespaces. While existing filespaces remain fully accessible and functional, the provisioning of new filespaces is currently not possible. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible.

  2. identified Feb 12, 2026, 12:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 12, 2026, 01:00 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. identified Feb 12, 2026, 02:22 PM UTC

    We have identified the root cause affecting New LucidLink filespace creation and are currently deploying a fix. During this deployment, the ability to create new filespaces will remain temporarily unavailable.

  5. resolved Feb 12, 2026, 05:09 PM UTC

    The issue preventing the creation of New LucidLink filespaces has been resolved. A network failure exposed a bug affecting 3.x filespace creation. DevOps was able to resolve the issue and restore service and new filespaces are now being created successfully. We will continue monitoring the service for any issues - please create a Support ticket if you experience any problems creating a new filespace.

Read the full incident report →

Minor February 9, 2026

Emergency maintenance of 3.0 WebService Database

Detected by Pingoru
Feb 09, 2026, 05:50 PM UTC
Resolved
Feb 06, 2026, 06:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 09, 2026, 05:50 PM UTC

    Our Engineering team identified an area in our webservice backend that required an emergency maintenance downtime to fix. Customers may have experienced short disconnect from the filespace in their clients but should have been able to reconnect without further incident.

Read the full incident report →

Notice February 3, 2026

Service Disruption: New LucidLink Web Service

Detected by Pingoru
Feb 03, 2026, 01:32 PM UTC
Resolved
Feb 03, 2026, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 03, 2026, 01:32 PM UTC

    Resolved – Between 12:20 PM and 12:25 PM UTC, a deployment of our New LucidLink web service caused a brief service interruption. During this 5-minute window, active users were disconnected from their workspaces, and new logins were unavailable. Our team has stabilized the service, and all systems are now performing normally. We are conducting a thorough review of our deployment process to ensure this does not happen again. We apologize for the disruption to your workflow.

Read the full incident report →

Notice November 20, 2025

LucidLink Service Disruption

Detected by Pingoru
Nov 20, 2025, 11:38 PM UTC
Resolved
Nov 20, 2025, 08:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 20, 2025, 11:38 PM UTC

    There was a few-minute disruption of the LucidLink service around 20.45 UTC. The service is now operational.

Read the full incident report →

Minor October 20, 2025

AWS outage impacting LucidLink

Detected by Pingoru
Oct 20, 2025, 09:54 AM UTC
Resolved
Oct 21, 2025, 08:37 AM UTC
Duration
22h 43m
Affected: LucidLink (North America)LucidLink (Latin America)LucidLink (Asia-Pacific)LucidLink (Europe)
Timeline · 3 updates
  1. identified Oct 20, 2025, 09:54 AM UTC

    Amazon Web Services (AWS) is currently experiencing a major outage in the US-EAST-1 region. This global AWS issue is causing increased error rates and latency across multiple AWS services, which may impact access to LucidLink for some users. Our engineering and operations teams are actively monitoring the situation and working closely with AWS to restore normal performance as soon as possible. We’ll continue to share updates as AWS provides more information. Thank you for your patience. We know how critical uptime is for your workflows, and we’re doing everything possible to minimize disruption.

  2. monitoring Oct 20, 2025, 10:43 AM UTC

    Earlier today, a major outage in the AWS US-EAST-1 region temporarily affected parts of LucidLink’s Classic environment. For about 30–35 minutes, some Classic users may have been unable to log in to their filespaces. No data or connected users were affected: Anyone already logged in remained fully connected and continued working without interruption. No performance degradation was observed or reported on the new LucidLink: all systems continue to operate normally. Thanks for your patience while we worked through today’s AWS outage. Service is fully restored and running as expected.

  3. resolved Oct 21, 2025, 08:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 6, 2025

Release 3.3.7372 - macOS connectivity issues

Detected by Pingoru
Oct 06, 2025, 01:03 PM UTC
Resolved
Oct 06, 2025, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 06, 2025, 01:03 PM UTC

    We published a release today (3.3.7372) and had reports that users were unable to reconnect to their filespace following the update. As such, we have pulled the release from our website while we investigate what has caused this. This appears to affect macOS only and only certain configurations. The advice for anyone affected is to follow the steps below: 1. Quit the LucidLink application completely 2. Download the previous release from our website, which is now the latest public release: https://www.lucidlink.com/download/new-ll-latest/macos/stable/ 3. Delete `/Applications/LucidLink.app` Please note, this does not delete or affect any data in your filespace. 4. Install from the `lucidlink-3.3.7297.pkg` 5. Reconnect to your filespace. If you have any issues, please raise a support ticket with us.

Read the full incident report →

Minor September 29, 2025

Issue with initializing new 3.x filespaces

Detected by Pingoru
Sep 29, 2025, 02:46 PM UTC
Resolved
Sep 29, 2025, 05:54 PM UTC
Duration
3h 7m
Affected: LucidLink (North America)LucidLink (Latin America)LucidLink (Asia-Pacific)LucidLink (Europe)
Timeline · 3 updates
  1. identified Sep 29, 2025, 05:31 PM UTC

    We’ve identified the root cause of an issue with newly created 3.x filespaces being initialized in all regions. Our DevOps team is currently working hard to fix the problem. This will not impact already initialized and operating filespaces in 3.x and Classic filespace initialization is not effected. We’ll keep you posted with any updates.

  2. identified Sep 29, 2025, 05:34 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 29, 2025, 06:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 26, 2025

New LucidLink service issue

Detected by Pingoru
Sep 26, 2025, 07:44 AM UTC
Resolved
Sep 26, 2025, 08:16 AM UTC
Duration
31m
Affected: LucidLink (North America)LucidLink (Latin America)LucidLink (Asia-Pacific)LucidLink (Europe)
Timeline · 2 updates
  1. monitoring Sep 26, 2025, 07:44 AM UTC

    Our New LucidLink webservice experienced an issue earlier today that resulted in users getting disconnected from their filespaces and not being able to log back in. We found the root cause and applied a fix. We are currently monitoring the status of the service, but users should be able to log back in and continue working.

  2. resolved Sep 26, 2025, 08:16 AM UTC

    The issue was identified and fixed, and normal service was restored at 10:36 UTC. We continued to monitor the status following successful reports of logins, which now confirm the issue is resolved.

Read the full incident report →

Critical September 2, 2025

LucidLink Classic Service Outage

Detected by Pingoru
Sep 02, 2025, 01:23 PM UTC
Resolved
Sep 02, 2025, 06:47 PM UTC
Duration
5h 23m
Affected: LucidLink (North America)LucidLink (Latin America)LucidLink (Asia-Pacific)LucidLink (Europe)
Timeline · 3 updates
  1. investigating Sep 02, 2025, 01:23 PM UTC

    We are currently investigating an outage affecting the discovery service for Classic filespaces. Users may be unable to connect to their filespaces. We are actively working to restore service and will provide updates as more information becomes available.

  2. monitoring Sep 02, 2025, 01:39 PM UTC

    We've identified the issue and applied a fix. We're now monitoring the service to ensure full recovery.

  3. resolved Sep 02, 2025, 06:47 PM UTC

    Our team has confirmed the issue with the discovery service for Classic filespaces is fully resolved. If you continue to experience any problems, please open a support ticket at https://support.lucidlink.com/. Thanks for your patience during this incident!

Read the full incident report →